Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Expedia
Bedden zijn erg hard. Personeel erg vriendelijk. Enigzins verouderd.
Commentaires de Gestion de l’hôtel
30 août 2024 par Aslan, Gestion de l’hôtel
Dear Robert,Thank you very much for your feedback. We are pleased to hear that you found our staff friendly. However, we regret that you experienced the beds as hard and found our facilities somewhat outdated. We appreciate your comments and will use them to improve our service.We hope to welcome you again in the future.
par un voyageur
Publié le 11 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Aslan, Gestion de l’hôtel
Dear Alberto,Thank you for your feedback and for sharing your thoughts on your stay with us. We appreciate your honest rating and would love to know more about how we can improve your experience in the future. Your input is valuable as we strive to enhance our services.We hope to welcome you back to Beijing Palace Soluxe Hotel Astana.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Really nice and friendly
Commentaires de Gestion de l’hôtel
30 août 2024 par Aslan , Gestion de l’hôtel
Dear Sameen,Thank you for your fantastic feedback! We’re thrilled to hear that you found our hotel nice and our staff friendly. Your kind words mean a lot to us, and we look forward to welcoming you back to Beijing Palace Soluxe Hotel Astana in the future.
par un voyageur
Publié le 21 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Aslan, Gestion de l’hôtel
Dear Elena,We regret that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you experienced. Your feedback is valuable to us, and we would appreciate the opportunity to discuss the issues further. Please feel free to contact us directly so we can work towards making improvements.Thank you for your stay and for bringing this to our attention.
par un voyageur
Publié le 7 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Aslan, Gestion de l’hôtel
Dear Chengbin,Thank you for taking the time to share your feedback and for the positive rating! We're glad you had a good stay with us. If there's anything we could do to make your next visit even better, please let us know. We look forward to welcoming you back to Beijing Palace Soluxe Hotel Astana!
par un voyageur
Publié le 7 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Aslan, Gestion de l’hôtel
Dear Dmitry,We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what went wrong. Please feel free to reach out to us directly so we can address your concerns and work towards improving our services.Thank you for staying with us.
par un voyageur
Publié le 22 juill. 2023 sur Expedia
The staff is very friendly. Solved the problems! Thanks
Commentaires de Gestion de l’hôtel
24 juill. 2023 par Beijing Palace Soluxe Hotel Astana, Gestion de l’hôtel
Hello, dear Julia! Thank you for your review of the Beijing Palace Soluxe Hotel Astana. We are glad that you enjoyed your stay and received great service from the staff. Thank you for choosing our hotel and I hope we can welcome you again in the future and provide you with a wonderful stay at our hotel!
par un voyageur
Publié le 22 juin 2023 sur Expedia
Great service, great conditions and great location. I would stay there again.
Commentaires de Gestion de l’hôtel
23 juin 2023 par Beijing Palace Soluxe Hotel Astana, Gestion de l’hôtel
Hello, dear Salome! Thank you for your review of the Beijing Palace Soluxe Hotel Astana. We are glad that you enjoyed your stay and received great service from the staff. We will be glad to welcome you again in our hotel!
par un voyageur
Publié le 25 août 2019 sur Hotels
Increíble. El hotel es perfecto, está muy bien situado, y el personal es muy amable
