Note fondée sur 79 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Sejour parfait ! Hotel a recommander
Publié le 16 nov. 2018 sur HotelsSimplement parfait ! Rien a redire. Acceuil impeccable, hotel tres propres, excellent wifi, centre de bien etre tres comfrotable, ...
par un voyageur
Very good location for Business Trip
Publié le 4 déc. 2017 sur HotelsNice view on the Expo-Site
Commentaires de Gestion de l’hôtel
8 déc. 2017
Dear Anonymous,
Thank you for the shared feedback. I am happy to read that you enjoyed the great view to the EXPO-2017 area. I am looking forward to welcome you back soon at Hilton Astana!
With kind regards – Stephan Reiter | General Manager | Hilton Astana
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Hilton Astana, Gestion de l’hôtel
Dear Yong, warm greetings and thank you for making Hilton Astana as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback. We are indeed pleased to learn that you have enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon in Hilton Astana! Best Regards, Hotel Team / Hilton Astana
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Hilton Astana, Gestion de l’hôtel
Dear Odonio, warm greetings and thank you for making Hilton Astana as the hotel of choice for your recent stay and for taking time to provide us with your feedback. We have taken note of your low scores. We sincerely regret any inconvenience you encountered during your stay. If you are able to share more detailed information about your experience with us, we would be incredibly grateful! We appreciate your feedback as they help us improve our services. We hope to have the opportunity to welcome you back and provide a more comfortable and satisfying experience at Hilton Astana! Best Regards, Hotel Team / Hilton Astana
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mai 2024 par Leo Holli, Cluster General Manager, Gestion de l’hôtel
Dear Mr. Campbell,We are delighted to receive your positive feedback!Hope to see you again in future.Kind regards,
par un voyageur
Publié le 25 mars 2024 sur Expedia
A very modern hotel reminiscent of Dubai however was more like a mausoleum, very few guests and many staff!
Dining was limited to a restaurant on the 9th floor where food was bland and expensive or the ground floor lobby bar where the food was interesting....how can you not cook a burger or Chicken Kiev correctly?
Rooms were so hot set at 28C complained 3 times and told they were winter settings and couldnt be altered!
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Best regards, Leo Holli | Cluster General Manager , Gestion de l’hôtel
Dear guest,First and foremost, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. We would like to apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the issues you mentioned regarding the quality of food and room temperature with our team. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your insights as they help us improve our services. We hope that the next time you stay with us at Hilton Astana, we will provide you with the conditions to change your impression of us.
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Leo Holli, Cluster General Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that your stay with us at Hilton Astana lived up to the expectations.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,
par un voyageur
Publié le 10 déc. 2023 sur Expedia
Swimming pool sauna; breakfast is also good; staff is great
par un voyageur
Good
Publié le 10 déc. 2023 sur Hotelspar un voyageur
Publié le 19 nov. 2023 sur Expedia
Always choose this hotel ! The best option you can have ,everything is close ,shopping ,dining etc.We enjoyed weekend with my family .Spa is just perfect ,staff is amazing.
