Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par BR, Sabina-Front Office Manager, Gestion de l’hôtel
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
par un voyageur de portland
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par BR, Sabina-Front Office Manager, Gestion de l’hôtel
Дорогой Гость,Спасибо, что нашли время поделиться своими впечатлениями. Надеемся снова увидеть вас в нашем отеле!
par un voyageur
Publié le 15 juin 2024 sur Expedia
とても快適に過ごせました！ありがとうございます！
Commentaires de Gestion de l’hôtel
18 juin 2024 par BR, Sabina-Front Office Manager, Gestion de l’hôtel
Dear guest,I'm glad to hear that you had a very comfortable stay! You're welcome! If you have any more feedback or if there's anything else you need, feel free to let us know. We look forward to welcoming you back in the future!
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 janv. 2024 par BR, Sabina-Front Office Manager, Gestion de l’hôtel
Dear guest,We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
par un voyageur
Publié le 10 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 janv. 2024 par BR Sabina-Front Office Manager, Gestion de l’hôtel
Dear guest,Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would be grateful if you would send us a more detailed review by email H8474-FO@accor.comWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
par un voyageur
Publié le 5 déc. 2023 sur Expedia
Nice hotel. good location. Close to the American embassy.
Commentaires de Gestion de l’hôtel
15 déc. 2023 par BR Sabina-Front Office Manager, Gestion de l’hôtel
Dear Olga,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found the location convenient, especially in proximity to the American embassy. If you have any specific comments or suggestions on how we can further enhance your experience or if there's anything else you'd like to share, please feel free to let us know. We appreciate your choice in staying with us, and we look forward to welcoming you back in the future!
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Sabina-Front Office Manager, Gestion de l’hôtel
Уважаемый гость,Благодарим вас за вашу оценку и за выбор нашего отеля. Надеемся увидеть вас снова в нашем отеле!
par un voyageur de Hallandale Beach
Publié le 2 sept. 2023 sur Expedia
Great !!! 10 stars hotel for the money
Commentaires de Gestion de l’hôtel
4 sept. 2023 par Sabina Nurlubayeva - Front Office Manager, Gestion de l’hôtel
Dear guest,Thank you so much for your kind words! We're delighted to hear that you had such a fantastic experience at our hotel. Providing excellent value for our guests is always our top priority, and we're thrilled to know that you found us to be a "10 stars" hotel in terms of value for money.We hope to have the pleasure of welcoming you back soon for another exceptional stay. If you have any specific feedback or suggestions to make your next visit even more enjoyable, please don't hesitate to share them with us. Your input is invaluable to us.Once again, thank you for choosing our hotel, and we look forward to hosting you again in the future!
par un voyageur
Publié le 27 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2023 par Sabina-Front Office Manager, Gestion de l’hôtel
Уважаемый гость,Благодарим вас за ваш отзыв и за предоставленную вами оценку. Ваше мнение очень важно для нас, и мы ценим ваше время и обратную связь.Мы хотели бы узнать больше о том, что могло бы помочь нам улучшить ваш опыт пребывания и поднять общую оценку в будущем. Если у вас есть какие-либо конкретные комментарии или пожелания, пожалуйста, не стесняйтесь поделиться ими с нами.Мы всегда готовы слушать наших гостей и работать над улучшением нашего обслуживания. Надеемся, что вы решите дать нам еще один шанс и вернетесь к нам в будущем. Если у вас есть дополнительные вопросы или пожелания, не стесняйтесь обращаться к нам.
par un voyageur
Publié le 13 juill. 2023 sur Expedia
The windows have double glazing and extra layer of sun glass screen. It was really hot and stuffy in the room, AC worked pretty bad. We had to open the room door to get fresh air.
Commentaires de Gestion de l’hôtel
24 juill. 2023 par BR Sabina-Front Office Manager, Gestion de l’hôtel
Dear guest!We are very grateful to you for your reviews. We are constantly working to improve the quality of services, so the opinion of each guest is important to us. If you have any questions, please contact the reception so that we can respond in time. We apologize and hope to see you among our guests again. Thank you again for your review and we hope your next visit will be as enjoyable as this one.
