Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
We were extremely unhappy with our stay here.
1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins.
2. On the reception in the evening there was a random drunk person from the street. There are no any security there.
3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it.
That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.
par un voyageur
Publié le 13 janv. 2024 sur Expedia
The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Jumbaktas Hotel, Gestion de l’hôtel
Good day!Thank you for choosing our Hotel!When booking, you should have been warned that the price of standard rooms does not include access to the SPA.The buffet breakfast includes a variety of hot dishes and snacks.We apologize for the any inconvenience during your staying
par un voyageur
astana winter
Publié le 12 déc. 2023 sur HotelsIt is ok but poor room service.
par un voyageur
Publié le 7 déc. 2023 sur Expedia
par un voyageur
Publié le 22 nov. 2023 sur Hotels
par un voyageur de Clermont
Publié le 15 août 2023 sur Expedia
The AC in the room was not working all of 4 days I stayed in this hotel.
The sauna, swimming pool and fitness center are very good
par un voyageur
Good, not great.
Publié le 27 juin 2023 sur HotelsStayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
par un voyageur
Publié le 29 mai 2023 sur Hotels
par un voyageur
Publié le 16 avr. 2023 sur Expedia
The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.
par un voyageur
Publié le 22 janv. 2023 sur Expedia
Everything is good.
