Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mai 2024 sur Hotels
The service at the hotel is very bad. There is no attendant at the lobby bar. You have to get up every time and go to the reception and inform them. The hotel has a general heating system. and was closed on May 15. I spent the first night in my coat under the duvet. After 3 meetings, they brought me a heater on the second day. mini bar is empty. There could be a much better service for this money.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Rustem Sharipbayev, Gestion de l’hôtel
Dear Gizem Thank you for taking the time to share your feedback from your visit to Park Inn By Radisson AstanaPlease accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Inn By Radisson Astana, I look forward to welcoming you back.Sincerely, Rustem SharipbayevSenior Service ManagerPark Inn By Radisson Astana
par un voyageur
Publié le 13 mai 2024 sur Expedia
１人宿泊でしたが部屋も広く快適でした。
Commentaires de Gestion de l’hôtel
17 mai 2024 par Rustem Sharipbayev, Gestion de l’hôtel
Dear Guest!Thank you for taking the time to share your feedback from your visit to the Park Inn By Radisson Astana . Sincerely, Rustem SharipbayevSenior Service ManagerPark Inn By Radisson Astana
par un voyageur
Publié le 5 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juin 2024 par Rustem Sharipbayev, Gestion de l’hôtel
Dear Guest!Thank you for your feedback regarding your stay at Park Inn By Radisson Astana. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Rustem SharipbayevSenior Service ManagerPark Inn By Radisson Astana
par un voyageur
Publié le 24 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mai 2024 par Rustem Sharipbayev, Gestion de l’hôtel
Dear ZÜHRE Serpil !Thank you for your feedback regarding your stay at Park Inn By Radisson Astana. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.Best regards,Rustem SharipbayevSenior Service ManagerPark Inn By Radisson Astana
par un voyageur
Publié le 5 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Rustem Sharipbayev, Gestion de l’hôtel
Dear Tamas, Thank you for your feedback regardin your stay at Park Inn by Radisson Astana!Best regardsRustem SharipbayevSenior Service ManagerPark Inn by Radisson Astana
par un voyageur
Publié le 8 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Rustem Sharipbayev, Gestion de l’hôtel
Уважаемый Александр! Благодарим Вас за отзыв о пребывании в отеле Park Inn by Radisson Astana! Мы рады слышать, что Вам у нас понравилось, и надеемся на скорую встречу с Вами.С наилучшими пожеланиями,Рустем ШарипбаевСтарший сервис менеджер
par un voyageur
Publié le 26 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Rustem Sharipbayev, Gestion de l’hôtel
Dear Rolando Cabasaan,Thank you for your feedback. We are glad that you enjoyed the quality service of our staff. Best regardsRustem SharipbayevSenior Service Manager
par un voyageur
Publié le 7 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Rustem Sharipbayev, Gestion de l’hôtel
Dear Megumi Fujita!Thank you for your feedback! We would like to apologize for some disappointment in our service. Our team works hard to make sure our guests are comfortable and receiving our best service. We kindly ask you to advise some more details of the incident so that we could make thorough investigation.Best regardsRustem SharipbayevSenior Service Manager
par un voyageur
Do not go to this hotel
Publié le 23 août 2023 sur HotelsA big group of young Ju Jitsu practitioners were in hotel. They were loud, the doors were benging all the time. Also price is vay too high for this very generinc experience
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Samgat, Gestion de l’hôtel
Dear Guest,Thank you for your recent stay with us at Park Inn By Radisson Astana.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Hotel ManagementPark Inn By Radisson Astana
par un voyageur
Publié le 13 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Rustem Sharipbayev , Gestion de l’hôtel
Dear Can AlperThank you for your recent stay with us at PI Astana.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. Warm Regards,Rustem SharipbayevSenior Service Manager Park Inn by Radisson Astana
