Note fondée sur 205 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2023 par Ehab, Gestion de l’hôtel
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management
par un voyageur
Publié le 4 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Ehab, Gestion de l’hôtel
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management
par un voyageur
Bien dans l’ensemble
Publié le 27 mai 2023 sur HotelsCommentaires de Gestion de l’hôtel
29 sept. 2023 par Ehab, Gestion de l’hôtel
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management
par un voyageur de Saint-Jérôme
Publié le 19 févr. 2023 sur Expedia
Employés gentils et souriants, mais la chambre/salle de bain étaient douteux, tout comme la nourriture offerte au déjeuner.
Commentaires de Gestion de l’hôtel
20 févr. 2023 par Ahmed Shahawy, Gestion de l’hôtel
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management
par un voyageur
Clean and friendly
Publié le 9 avr. 2022 sur HotelsI was not expecting that quality from this kind of hotel. Only stayed here because I did not want to spend 500 euros per night at the Sofitel.
Much nicer than many 5-star hotels in Egypt.
- don't expect anything fancy, it's very basic but it is clean at least (a rarity here)
- the staff is super friendly and speaks English (also a rarity)
- you don't get to choose your breakfast as you get a tray (covid) but it's more than enough to eat and quality is also OK
- very secure area (solo female traveler here), a bit noisy but fully OK to sleep at night
- covid measures are still to be implemented...
- the wifi can be a bit sketchy
- hot water, no electrical problem
- no restaurant in the hotel and there isn't any good restaurant in the direct neighbourhood, but you can easily walk to other areas of the city
Commentaires de Gestion de l’hôtel
19 avr. 2022 par Ahmed Shahawy, Gestion de l’hôtel
Dear valued guest,
Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.
We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.
However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.
Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.
It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.
Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.
Best Regards,
Hotel Management
par un voyageur
Publié le 21 mars 2022 sur Hotels
Hôtel bien situé près du bazar d’Assouan, toutefois je ne recommanderais pas cet hôtel :
- le wifi ne fonctionnait qu’a la réception
- nous avons eu un problème de fuite d’eau dans notre chambre, au bout de la troisième fois où nous avons fait revenir la maintenance nous avons dû changer de chambre
- mais surtout cet hôtel est terriblement bruyant, impossible de fermer les yeux tant le bruit est présent constamment, en même temps les fenêtres ne sont pas scellées …
hôtel sympathique dans l’ensemble mais si vous cherchez un environnement au calme passez votre chemin
Commentaires de Gestion de l’hôtel
23 mars 2022 par Ahmed Shahawy, Gestion de l’hôtel
Dear valued guest,
Many thanks for taking the time to complete review about Hapi Hotel, Aswan , Egypt.
Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests.
All feedback received from our guests is extremely important to us and we take all comments seriously.
It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service.
We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression.
Thank you and kind regards,
Hotel Management
par un voyageur
Publié le 10 févr. 2022 sur Hotels
Chambre horrible, tous les équipement sont vieux, chauffage très bruyant, emplacement bon mais très bruyant aussi.
Commentaires de Gestion de l’hôtel
17 févr. 2022 par Ahmed Shahawy, Gestion de l’hôtel
Dear valued guest,
Many thanks for taking the time to complete review about Hapi Hotel, Aswan , Egypt.
Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests.
All feedback received from our guests is extremely important to us and we take all comments seriously.
It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service.
We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression.
Thank you and kind regards,
Hotel Management
par un voyageur
Publié le 19 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2021 par Ahmed Shahawy, Gestion de l’hôtel
Dear valued guest,
Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.
We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.
We hope to be able to welcome you back some time in the future.
With kind regards,
Hotel Management
par un voyageur
Idéalement situé
Publié le 16 mars 2020 sur HotelsIdéalement situé à l'arrivée en train, proche du souk et des commerces, confortable et pratique. Personnel très à l'écoute
Commentaires de Gestion de l’hôtel
28 mai 2021 par Ahmed Shahawy, Gestion de l’hôtel
Dear valued guest,
Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.
We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.
We hope to be able to welcome you back some time in the future.
With kind regards,
Hotel Management
par un voyageur
Ok si wifi est réparé
Publié le 8 mars 2020 sur HotelsTrès propre, nous avons été très satisfait, le seul problème c’est que le wifi ne fonctionnait pas très bien, très difficile d’avoir la connexion, Maha et Abdo était très bon pour nous guidé
Je recommande cette hôtel en espérant que le wifi va fonctionner
