Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not going back!
Publié le 25 sept. 2024 sur HotelsRoom service was appalling. Waited 1hr 20min for burger & Fajita.
Bathroom shower leaked water everywhere. Shower curtain 30cm too short!
Hotel needs refurbishment.
Staff brought complimentary fruit plate at midnight!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Islam, Gestion de l’hôtel
Dear Mr./Mrs. EssackFirst of all, let us thank you for choosing our hotel and also thank you for using your valuable time to evaluate us. We appreciate your advice to us and we promise that we will do our best to avoidthese comments. Our goal is always to satisfy our guests and make them feel that Marina Aqua Park Hotel is their second home.We would like to inform all readers who are interested in our Hotel that we have free transportation between hotels and the city center (Citymax Aswan Hotel or Plaza Mall) and vice versa.Thank you very much.
par un voyageur de CABA
Publié le 3 avr. 2024 sur Expedia
Un hotel para pernoctar y dedicar el día a excursiones. Las habitaciones son ENORMES, y tienen todo lo necesario para estar muy cómodo. El staff es muy atento y la relación precio calidad es excelente. No recomiendo el desayuno. Es su punto débil. Recomiendo este hotel con las condiciones mencionadas
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Eslam , Gestion de l’hôtel
Dear Mr./ Daniel First of all, let us thank you for choosingour hotel and also thank you for using yourvaluable time to evaluate us. Weappreciate your advice to us and wepromise that we will do our best to avoidthese comments. Our goal is always tosatisfy our guests and make them feel thatCitymax Hotel is their second home.Thank you very much.
par un voyageur
Publié le 2 avr. 2024 sur Expedia
Good place to live. Super friendly stuffs. Just one problem is its location. You will get charge more for every tour in Aswan.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Eslam , Gestion de l’hôtel
Dear Mr./Mrs. Tuan Minh First of all, let us thank you for choosingour hotel and thank you for using yourvaluable time to evaluate us. We would like to add and clarify that we provide a free shuttle from the hotel to the city back and forth upon request. Weappreciate your advice and wepromise that we will do our best to avoidthese comments. Our goal is always tosatisfy our guests and make them feel thatCitymax Hotel is their second home.Thank you very much.
par un voyageur
Publié le 30 janv. 2024 sur Hotels
The place, the location, the service, the rooms, the food and the staff were excellent!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Martina Marzouk, Gestion de l’hôtel
Dear honorable guest,It's always my pleasure. We are glad to see that you really enjoyed our location and our room. We are determined to provide a nice and clean service. I will share your comments with our team. I am sure this feedback will be an encouragement to all of our employees as we strive to continually improve the quality of our services. So that our guests can enjoy their visit. We are glad that you enjoyed your stay with us recently. Thank you for choosing the hotel when you visited Aswan recently, and we look forward to welcoming you again soon. warm greetings
par un voyageur
Awesome place with the best staff in Egypt
Publié le 4 janv. 2024 sur HotelsAmazing stay. The staff and management are brilliant. They are always there to help us. We arrived late in Aswan city so they give us free private transfer from Aswan city to Aswan Aqua park. The staff is very friendly and geneuinely there to make ur stay brilliant. They booked us private tranfer to Phelis Temple and cruise from Aswan to Luxor. Awesome and thankyou to both staff and management of Citymax Aqua park and Citymax Aswan City for making this holiday more special.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Martina Marzouk, Gestion de l’hôtel
Dear honorable guest,It's always my pleasure. We are glad to see that you really enjoyed our location and our room. We are determined to provide a nice and clean service. I will share your comments with our team. I am sure this feedback will be an encouragement to all of our employees as we strive to continually improve the quality of our services. So that our guests can enjoy their visit. We are glad that you enjoyed your stay with us recently. Thank you for choosing the hotel when you visited Aswan recently, and we look forward to welcoming you again soon. warm greetingsguest relation Martina Marzouk
par un voyageur
COMFORTABLE BUDGET HOTEL
Publié le 17 oct. 2023 sur HotelsAs my heading states, Citymax is a comfortable, clean hotel at a reasonable rate. It is situated outside the city but on the upside, it is closer if you wish to visit Kom Ombo on the way to Luxor. I would definitely stay there at any time in the future. On a personal note, I have tried to reach the management on two occasions to follow up on a lost and found item but have not received any response.
Commentaires de Gestion de l’hôtel
2 déc. 2023 par Mahmoud, Gestion de l’hôtel
hank you very much for choosing City Max Hotel Aqua park, We appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
par un voyageur
Publié le 30 sept. 2023 sur Expedia
De Hotel gebouw is bijna als nieuwe, de personeel super aardig en behulpzaam, en je krijgt gratis vervoer naar de centrum van Aswan, tot nu toe de beste hotel in Egypte
par un voyageur
Nice stay
Publié le 16 févr. 2023 sur HotelsNice clean rooms. Amazing staff very helpful big thanks to Mahmoud
Commentaires de Gestion de l’hôtel
25 févr. 2023 par Managment , Gestion de l’hôtel
Dear our guest appreciated for your value evaluated. looking forward to coming back to your second home
par un voyageur
Publié le 15 mars 2022 sur Expedia
Hotel nuevo y muy limpio , 20 lknutos alejado pero vale la pena
par un voyageur
Publié le 10 mars 2022 sur Expedia
Someday this will be a nice property but not today. The staff was extremely polite and I really wanted to like this place but originally I was placed in an external entry “pool view” room on the ground floor. However Nothing mentioned that most of the park was still under construction and what was open didn’t appear safe to swim in (lots of bugs floating on top of the water. I could have dealt with not using the pools that but my original room had a broken TV and bugs surrounding the odd smell near the toilet. I asked to move and was relocated to a different room that was SIGNIFICANTLY better on the interior second floor. This property is in “New Aswan” which is no where near any services (literally nothing). The property does not serve alcohol so you would
Have to pay for a 35$ ride into town to get basic necessities. The hotel does have room service and the food was great. Again I had no quarrel with the room I ended up in but was shocked they even attempted to put me in the original room which was clearly not ready for a guest stay. This property did have the best wifi I experienced in Egypt but it was probably due to the small number of guests staying there which freed up bandwidth.
