Note fondée sur 145 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Stella Di Mare Sea Club , Gestion de l’hôtel
Dear Mr. Joseph,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management
par un voyageur
Très bon week-end
Publié le 23 août 2020 sur HotelsNous avons passé un très agréable weekend. L'hôtel est très confortable, le service très bon et les équipements sont très bien. Nous avons aussi très bien mangé. Le protocole sanitaire anti Covid19 a été appliqué à la lettre.
Commentaires de Gestion de l’hôtel
25 août 2020 par Beshoy.M, Gestion de l’hôtel
Dear our Beloved Guest,
Please let us thank you for posting your precious comment followed by high score and positive comments. We're delighted to know that you've enjoyed your overall stay with us and we wish you keep Stella Sea Club Hotel in your good memory ever. Looking forward to welcoming you back again soon at our property.
With best regards, Hotel Management
par un voyageur
Publié le 15 août 2019 sur Expedia
Le personnel très serviable, la nourriture variée,
Seul bémol la wifi de très mauvaise qualité ne devrait pas être payante.
Commentaires de Gestion de l’hôtel
15 août 2019 par Francesco Fontana, Gestion de l’hôtel
Dear Valued Guest Thank you for taking the time to write your experience and having you as a valued guest in our property, appreciate your kind comments, regarding WIFI it is weak signal in general for the destination but that it is our forward project to improve the WiFi quality as guest satisfaction is our main aim , hope to welcome you back soon, meeting your kind expectations . Many Thanks, The Stella Di Mare Management Team
par Sarah de Paris
avis tres moyen
Publié le 29 août 2016 sur HotelsDommage que personne ne prenne les bagages des le check in et nous emmene a notre chambre. Je trouve le prix eleve pour la qualite du service. Par ailleurs le check out a 12h est trop tot pour un tel prix.
Commentaires de Gestion de l’hôtel
11 janv. 2019 par Francesco Fontana, Gestion de l’hôtel
Dear Valued Customer, Thank you for taking the time writing a review . appreciate all your kind comments , extend our apology for any inconvenient issue happened , taking it with highly consideration , but for your information that the checking out time is 12:00 PM as standard all over the world got nothing to do with the hotel rate but if there is availability we can offer guest out of hotel courtesy late check out free maximum till to 02 :00 pm . We hope to welcome you back soon , meeting your kind expectations , Many Thanks, The Stella Di Mare Management Team
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Stella Di Mare sea club Hotel Management, Gestion de l’hôtel
Dear Guest,We appreciate you taking the time to share your thoughts with us. We're deeply sorry to hear that we didn't meet your expectations and would like to apologize for any disappointment caused.We value all feedback and take it seriously, so we're carefully reviewing your concerns with our team in order to highlight once again the importance of dealing with guests and providing the highest standard of service.If you're willing to give us another chance, we'd be delighted to welcome you back to make sure your next stay exceeds your expectations. Please don't hesitate to reach out to us directlyRegards,Stella Di Mare Sea Club Hotel Management
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Very clean and good service
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Stella Di Mare sea club Hotel Management, Gestion de l’hôtel
Dear Guest, We would like to extend our heartfelt gratitude for selecting Stella Di Mare Sea Club Hotel and for sharing your wonderful feedback. We are thrilled to hear that you enjoyed our hotel services and facilities as we are committed to continually striving for excellence in hospitality. Our goal is to not only meet but exceed your expectations, and we appreciate your recognition of our efforts. Thank you again for your review, and we look forward to welcoming you back to our hotel soon. Regards, Stella Di Mare Sea Club Hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
Reception not helpful, they forgot get back my ID after check in and checkout, bar guy asking for money I don’t why we put all checks on room, asking also for late check out for urgent meeting they refuse that..
Commentaires de Gestion de l’hôtel
30 août 2024 par Stella Di Mare sea club Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share your feedback. We were truly disheartened to read your review and want to apologize for not meeting your expectations. Please note that we take all guests’ feedback very seriously and will be reviewing all your concerns with all concerned to ensure we do better next time. If you’re willing to give us another opportunity when you’re back in Ain Sokhna, please reach out directly we are committed to ensure that your next stay exceeds your expectations. Regards, Stella Di Mare Sea Club Hotel Management
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Stella Di Mare sea club Hotel Management, Gestion de l’hôtel
Dear Guest, We would like to extend our heartfelt gratitude for selecting Stella Di Mare Sea Club Hotel and for sharing your wonderful feedback. Our goal is to not only meet but exceed your expectations, and we appreciate your recognition of our efforts. Thank you again for your review, and we look forward to welcoming you back to our hotel soon Regards, Stella Di Mare Sea Club Hotel Management
par un voyageur
Publié le 19 août 2024 sur Expedia
Great place to chill
Commentaires de Gestion de l’hôtel
23 août 2024 par Stella Di Mare sea club Hotel Management, Gestion de l’hôtel
Dear Guest, We would like to extend our heartfelt gratitude for selecting Stella Di Mare Sea Club Hotel and for sharing your wonderful feedback. We are thrilled to hear that you enjoyed our hotel services and facilities as we are committed to continually striving for excellence in hospitality. Our goal is to not only meet but exceed your expectations, and we appreciate your recognition of our efforts. Thank you again for your review, and we look forward to welcoming you back to our hotel soon Regards, Stella Di Mare Sea Club Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
Didn’t supply enough drinking water. Poor customer service when I ordered medication.
Commentaires de Gestion de l’hôtel
23 août 2024 par Stella Di Mare sea club Hotel Management, Gestion de l’hôtel
Dear Guest, We appreciate you taking the time to share your thoughts with us. We're deeply sorry to hear that we didn't meet your expectations . We value all feedback and take it seriously, so we're carefully reviewing your concerns with our team. If you're willing to give us another chance, we'd be delighted to welcome you back to make sure your next stay exceeds your expectations. Please don't hesitate to reach out to us directly Regards, Stella Di Mare Sea Club Hotel Management
