Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Filthy, run down, discriminatory treatment.
Publié le 1 mars 2020 sur HotelsWe went to the Royal Sunset with 6 of our Tongan young friends who help us at a humanitarian clinic we work in. We are leaving Tonga and wanted to thank them for all they do. We decided to spend the night at the Royal Sunset. The rooms were filthy. The linens were stained and the rooms were unbearably hot. The pool water was brown. Of the 3 kayaks that were available for use, 2 took on water as soon as you pulled them into the ocean. We waited 1 hour and 15 minutes for our lunch and we were served after a group of Caucasian day guests who arrived 45 minutes at the restaurant after we did. Our group was turned away from the snorkelling boat and told to take the next one, even though we were first in line waiting to go. My husband and I just sat and watched in amazement all day as our Tongan young guests were treated to the ultimate in racial discrimination. We left on the 4pm boat going back to Tongapatu and spent a wonderful night at the Tanoa Hotel where our young friends were treated as equal guests to everyone else staying at the resort. Please do not ever go to the Royal Sunset!
Commentaires de Gestion de l’hôtel
2 mars 2020 par Resort, Gestion de l’hôtel
Thank you for taking the time to review our resort. We would like to first of all present our sincere apology for your stay with us. We will review in details your complaint as we want to improve our service and standards.
To reply to the treatment of your Tongan Friends this is Not acceptable and this is something I will personally follow up as we have Zero Tolerance on such behaviour. We are Fully for Diversity and Integration. The Resort Staff and Management are All Tongan and from the Village and there should not be any discrimation with their fellow Tongans. Palangi (European) have no preferantial treatment. For The Facilities especially the SwimmingPool - I believe the Swimming Pool was being cleaned when you arrived and was cleaned by the afternoon. Not really sure about the Kayaks as we have 5 Kayaks in working Order. The Filth and Dirty Linen - I cannot comment as It was our Head Housekeeper who prepared herself the Fales. Once Again Accept Our Apologies.
par un voyageur
Publié le 13 févr. 2020 sur Wotif
We absolutely loved everything! Service from Losa was exceptional!! Please tha k her again from us. Our stay was too short but we definitely will be back again.
Commentaires de Gestion de l’hôtel
13 févr. 2020 par RSIR Team, Gestion de l’hôtel
Thank you for taking the time to review the resort and you king words on Lose. I will personally pass onto your comments. Looking forward to welcome you one day.
Malo.
par un voyageur de San Miguel de Allende
Publié le 9 févr. 2020 sur Expedia
The island is beautiful and the trips to the reef to snorkel were fantastic. the food is average, though there is a chef that is a great cook and we enjoyed the fish with papaya sauce and the Lu Ika. The staff are not very attentive and they could have much more activities going on as it tends to be quite boring after a few days.
We kayaked a lot and saw much marine life which was great!
Commentaires de Gestion de l’hôtel
12 févr. 2020 par RSIR, Gestion de l’hôtel
Thank you very much for taking the time to write a review for your stay. It is very important as we can try to improve our services. We will raise your issues with our team.
par un voyageur
Publié le 5 nov. 2019 sur Hotels
par un voyageur
Great location!
Publié le 24 sept. 2019 sur HotelsWe stayed in a beautiful bungalow right on a secluded beach! Bed was comfy and room was clean and modern. Food was good, very basic but good. Only gripe was the service, very slow and a few times what we ordered just never turned up at all.
par un voyageur
Publié le 7 sept. 2019 sur Expedia
設備がボロボロ。。。。
par un voyageur
Publié le 27 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2019 par Eni, Gestion de l’hôtel
Thank You so much for your good feedback. Hopefully we will see you some other times.
Kindly Regards,
par un voyageur
Publié le 6 août 2019 sur Expedia
Wonderful place, amazing location, staff excellent. Old resort, lots of things are in not good conditions, beach and garden need to be clean, nice food and veryd if you accept all this
Commentaires de Gestion de l’hôtel
6 août 2019 par Eni, Gestion de l’hôtel
Thank You so much for your feedback and yes we do take positive and negative for our improvement and truly appreciate your concern. Will work on it and will pass on to the staff your good comments.
par un voyageur
Publié le 23 juill. 2019 sur Expedia
Fabulous snorkeling. Beautiful sandy beaches. Good value for money. Expedia needs also to include transfer rates.
Commentaires de Gestion de l’hôtel
23 juill. 2019 par Eni, Gestion de l’hôtel
Thank You so much for the wonderful feedback.
Malo
par un voyageur
Publié le 17 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2019 par eni, Gestion de l’hôtel
Thanks for your kind review. Will share with the Staff your feedback.
