Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montréal
Hôtel au service attentionné
Publié le 18 déc. 2017 sur Expedia
Pour : Le service
Contre : Se dépêcher à terminer la construction
Emplacement : Il est loin de la circulation du centre-ville et c'est facile de se rendre en auto aux activités de l'université.
Toujours plaisant de retourner à cet hôtel. J'ai hâte que l'agrandissement soit fini. le personnel est très attentionné.Tout est pensé pour rendre notre séjour agréable malgré la construction. Les crêpes du déjeuner sont un petit spécial très apprécié.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello William, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Nice place. There weee a few things that could use some attention. The door was difficult to open and you had to slam it shut and the AC was loud when it turned on and off. The breakfast was OK.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mark,Thank you for taking the time to share your feedback with us. We appreciate your comments and will address the door and AC for future improvements. We're glad you found the breakfast satisfactory and hope to welcome you back for an even more enjoyable stay.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jasmine,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us with any specific feedback from your stay so we can address it accordingly. We value your input and hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Bonnie, We value your stay with us and hope you had a good experience overall. Please feel free to contact us directly with any further comments or suggestions to help improve our services. We look forward to welcoming you back in the future.
par un voyageur
Beskidt og nedslidt hotel
Publié le 14 sept. 2024 sur HotelsVærelser var beskidte og meget slidte. I et værelse var der hul i væggen hvor ledninger stak ud og i et andet var toilettet utæt.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Lisbeth, We appreciate you bringing this to our attention. We encourage guests to reach out to management directly for any concerns during their stay to ensure a comfortable experience. We strive to address all feedback constructively to improve our services for future guests.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Close to the stadium
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager, Gestion de l’hôtel
Hello Zach,We're glad you found our location convenient for the stadium. We aim to provide a strategic spot for our guests to enjoy local attractions seamlessly. Should you choose to stay with us again in the future, we hope you continue to appreciate our proximity to nearby venues.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Check-in was smooth. I appreciated the host changing my room assignment to a room within the tower from one of the rooms on the lower level outside.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello William,We are glad to hear that you had a smooth check-in and enjoyed the room change to one within the tower. Your comfort is important to us, and we strive to accommodate our guests' preferences. Thank you for sharing your experience with us.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Excellent customer service
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate your positive feedback on our customer service. Our team always strives to provide excellent service to all our guests. Your satisfaction is our top priority, and we are delighted to hear about your experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
This was single handedly the worst hotel room I have ever stayed in. The floors in the entire room were dirty and looked like it had never been cleaned despite the overwhelming bleach smell. The bedding was covered in various stains throughout all the layers of covers and sheets and the shower/tub was disgusting and covered in stains and looked like it hadn't been cleaned in weeks. Overall, a very disgusting room and I will never stay at a Best Western again. I would have checked out but basically no hotels in the area had availability due to a Conference in town and football game. It was so gross when I got home i panicked cleaning everything that I brought into that room as it would not have surprised me is there were bed bugs. Management and staff overall should be very ashamed of themselves for giving rooms to people in that state.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jessica, We're sorry to hear about your recent experience at our hotel. We take all guest feedback seriously and will address your concerns with our housekeeping team to ensure our high cleanliness standards are maintained. Please feel free to reach out to our management team directly to further discuss your stay. We appreciate you bringing this to our attention.
