Note fondée sur 236 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel au top mais service pauvre ….
Publié le 6 août 2024 sur HotelsBâtiment piscine au top mais ne rien demander par exemple pas de late Check et si vous demandez au concierge une réservation pour une excursion on vous tend un papier manuscrit avec l adresse d un site internet !
Bref débrouillez vous
Commentaires de Gestion de l’hôtel
7 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Greetings from Grand Hyatt Athens!Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words regarding our stunning architecture and rooftop pools. It’s heartwarming to know that these aspects left a positive impression on you.We apologize for any inconvenience you experienced with our service. Your comments have been noted, and we are committed to improving in this area. Rest assured, we take guest feedback seriously, and we will address the issues you raised with our team.Regarding the excursion reservation process, we apologize for any confusion. We appreciate your patience and understanding.We hope you’ll consider staying with us again during your next visit to Athens. Our team is dedicated to ensuring a memorable and enjoyable experience for all our guests.We truly hope to have the opportunity to welcome you back soon, for a more enjoyable stay.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to thank you for taking the time to share your feedback following your recent stay with us. We are glad to know that you enjoyed the time spent with us. However, it's regrettable to know that we didnàt manage to meet your expectations to the fullest.Once again, thank you for choosing to stay with us, and we await the opportunity to welcome you back for an outstanding experience in the future.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Je ne peux donner un 5 étoiles pour le moment. Un 4.7 étoiles.
1- en raison du service à l’arrivée de l’hôtel. Toutefois une rencontre avec la manager fut apprécié.
2- A notre dernière soirée à l’hôtel, nous sommes allez au restaurant de l’hôtel pour le souper avec nos amies (6) et avons été déçus du service et repas.
Nous sommes arrivés vers 19.00 heures, il n’y avait que quelques tables d’occuper. Les repas étaient tièdes et ma conjointe au milieu du repas a demandée la carte des vins pour choisir un autre verre. Après 15 minutes, nous avions finis nos repas que personnes n’avaient terminées en raison qu’ils n’étaient pas chaud et toujours personne n’était revenu prendre la commande de vin à ma conjointe.
Nous avons mentionnés ces faits à notre serveur lorsqu’il c’est présenté. Il nous a présenté ces excuses et aviser son maître d’hôtel qui est venu présenté ces excuses aussi et nous a offert le dessert, que nous avons quand même pris même si nous voulions quitter en raisons du service.
Nous voyageons régulièrement dans des hôtels 5 étoiles. Peut-être était-ce seulement deux événements isolés.
Toutefois nous allons suggérer cet hôtel à nos amis en mentionnant ces points à surveiller.
Merci
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Greetings from Grand Hyatt Athens!Thank you for taking the time to share your detailed feedback with us. We appreciate your balanced review and are grateful for the opportunity to address your concerns.We are pleased to know that you found most aspects of your stay satisfactory and that you appreciated the meeting with our manager. However, we are truly sorry for the shortcomings you experienced upon arrival and during your dinner at our restaurant. This is certainly not the standard we strive to uphold, and we apologize for the inconvenience this caused you and your friends. We have addressed these issues with our restaurant team to ensure they do not occur again in the future.We are grateful for your understanding that these may have been isolated incidents. Your willingness to still recommend our hotel to your friends, despite these challenges, means a lot to us. We are committed to improving our services and ensuring that future stays are up to the five-star standard you expect and deserve.Thank you once again for your valuable feedback. We hope to welcome you back and provide you with a flawless experience on your next visit.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur
Publié le 2 sept. 2024
Everithyng
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens. It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. We really hope that we will have the pleasure of welcoming you back again in the nearest future. Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to thank you for taking the time to share your rating following your recent stay with us. We are glad to know that we managed to meet your expectations in some aspects of your stay and we would like to apologize for any inconvenience you may have experienced during your stay.Should you wish to share further information about your recent stay, please know that your feedback is essential for us.Once again, thank you for choosing to stay with us, and we eagerly await the opportunity to welcome you back for an even better experience in the future.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Family vacation in Athens
Publié le 10 août 2024 sur HotelsGreat location, beautiful views. The service at the restaurant was wonderful, and so were the Bellman.
I wasn’t thrilled with the front desk service, the elevators are extremely inconvenient, and Housekeeping forgot to clean our room the second night. The beds need to be refurbished… Mattresses very uncomfortable Our curtain was falling apart, And just overall room Is very outdated.
Commentaires de Gestion de l’hôtel
20 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property and for taking the time to share your detailed feedback. We're pleased to hear you enjoyed our great location, beautiful views, and the excellent service from our restaurant staff and bellmen. We apologize for the issues you encountered during your stay. While our hotel has recently undergone renovations, we're sorry that the updates did not meet your expectations. Your comments regarding the front desk service, elevators, housekeeping, and room comfort are invaluable to us, and we will address them with our team. We appreciate your input and hope to provide you with a better experience on your next visit.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens. It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. We really hope that we will have the pleasure of welcoming you back again in the nearest future. Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
Beautiful hotel love the dining
Commentaires de Gestion de l’hôtel
9 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.We're delighted to hear that you enjoyed your stay at our hotel, particularly our culinary offerings. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur de GUADALAJARA
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to extend our sincere gratitude for sharing your recent experience with us.Knowing that we have met your expectations in all aspects of your experience is a testament to our commitment to excellence.We always strive to provide our guests with a memorable and comfortable experience, and it's heartening to hear that we succeeded in meeting your expectations. We eagerly anticipate the opportunity to welcome you back for another exceptional stay and create more memorable moments together.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens. It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. We really hope that we will have the pleasure of welcoming you back again in the nearest future. Warmest regards, Evelina Nikolarakou Guest Service Manager
