Note fondée sur 281 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Super hôtel et personnel très attentionné
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.We're delighted to hear that you enjoyed your stay at our hotel. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence. Your recognition of our team's efforts to ensure your comfort and satisfaction is deeply appreciated.Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to thank you for taking the time to share your delightful feedback following your recent stay with us. We are delighted to know that you enjoyed the time spent with us. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction.Once again, thank you for choosing to stay with us, and we eagerly await the opportunity to welcome you back for another outstanding experience in the near future.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Hôtel au top mais service pauvre ….
Publié le 6 août 2024 sur HotelsBâtiment piscine au top mais ne rien demander par exemple pas de late Check et si vous demandez au concierge une réservation pour une excursion on vous tend un papier manuscrit avec l adresse d un site internet !
Bref débrouillez vous
Commentaires de Gestion de l’hôtel
7 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Greetings from Grand Hyatt Athens!Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words regarding our stunning architecture and rooftop pools. It’s heartwarming to know that these aspects left a positive impression on you.We apologize for any inconvenience you experienced with our service. Your comments have been noted, and we are committed to improving in this area. Rest assured, we take guest feedback seriously, and we will address the issues you raised with our team.Regarding the excursion reservation process, we apologize for any confusion. We appreciate your patience and understanding.We hope you’ll consider staying with us again during your next visit to Athens. Our team is dedicated to ensuring a memorable and enjoyable experience for all our guests.We truly hope to have the opportunity to welcome you back soon, for a more enjoyable stay.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to thank you for taking the time to share your feedback following your recent stay with us. We are glad to know that you enjoyed the time spent with us. However, it's regrettable to know that we didnàt manage to meet your expectations to the fullest.Once again, thank you for choosing to stay with us, and we await the opportunity to welcome you back for an outstanding experience in the future.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Je ne peux donner un 5 étoiles pour le moment. Un 4.7 étoiles.
1- en raison du service à l’arrivée de l’hôtel. Toutefois une rencontre avec la manager fut apprécié.
2- A notre dernière soirée à l’hôtel, nous sommes allez au restaurant de l’hôtel pour le souper avec nos amies (6) et avons été déçus du service et repas.
Nous sommes arrivés vers 19.00 heures, il n’y avait que quelques tables d’occuper. Les repas étaient tièdes et ma conjointe au milieu du repas a demandée la carte des vins pour choisir un autre verre. Après 15 minutes, nous avions finis nos repas que personnes n’avaient terminées en raison qu’ils n’étaient pas chaud et toujours personne n’était revenu prendre la commande de vin à ma conjointe.
Nous avons mentionnés ces faits à notre serveur lorsqu’il c’est présenté. Il nous a présenté ces excuses et aviser son maître d’hôtel qui est venu présenté ces excuses aussi et nous a offert le dessert, que nous avons quand même pris même si nous voulions quitter en raisons du service.
Nous voyageons régulièrement dans des hôtels 5 étoiles. Peut-être était-ce seulement deux événements isolés.
Toutefois nous allons suggérer cet hôtel à nos amis en mentionnant ces points à surveiller.
Merci
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Greetings from Grand Hyatt Athens!Thank you for taking the time to share your detailed feedback with us. We appreciate your balanced review and are grateful for the opportunity to address your concerns.We are pleased to know that you found most aspects of your stay satisfactory and that you appreciated the meeting with our manager. However, we are truly sorry for the shortcomings you experienced upon arrival and during your dinner at our restaurant. This is certainly not the standard we strive to uphold, and we apologize for the inconvenience this caused you and your friends. We have addressed these issues with our restaurant team to ensure they do not occur again in the future.We are grateful for your understanding that these may have been isolated incidents. Your willingness to still recommend our hotel to your friends, despite these challenges, means a lot to us. We are committed to improving our services and ensuring that future stays are up to the five-star standard you expect and deserve.Thank you once again for your valuable feedback. We hope to welcome you back and provide you with a flawless experience on your next visit.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens. It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. We really hope that we will have the pleasure of welcoming you back again in the nearest future. Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens. It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. We really hope that we will have the pleasure of welcoming you back again in the nearest future. Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Overall very good hotel, some issues faced, not enough lifts, queues are common, room was not ready on arrival. The location is away from main attractions and area surrounded by strip clubs but feels safe. The hotel provides a limited complimentary mini bus to the centre which is good but should extend hours. Whilst not a hotel problem the taxis will try and scam you, always ask for the meter to be switched on and don’t agree to an estimates price, our driver doubled our price at the end of the journey .
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Thank you for taking the time to share your thoughts following your recent stay with us. We're pleased that you had an overall good experience and found our complimentary mini bus service helpful. However, we regret that certain aspects of your stay, such as the lift queues and room not being ready upon arrival, fell short of expectations. We’re actively working to improve these areas to enhance guest comfort.We also appreciate your comments about the hotel's location. While the surrounding area is generally safe, we understand that it may not have been ideal for everyone. We’ll certainly look into your suggestion to extend the hours of our mini bus service to the city center.We hope to have the chance to welcome you back in the future and offer an even smoother experience.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur de Arlington
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.We're delighted to hear that you enjoyed your stay at our hotel. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to extend our sincere gratitude for sharing your recent experience with us.Knowing that we have met your expectations in all aspects of your experience is a testament to our commitment to excellence.We always strive to provide our guests with a memorable and comfortable experience, and it's heartening to hear that we succeeded in meeting your expectations. We eagerly anticipate the opportunity to welcome you back for another exceptional stay and create more memorable moments together.Warmest regards, Evelina Nikolarakou Guest Service Manager
