Note fondée sur 320 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Mascouche
Publié le 6 oct. 2024 sur Expedia
The restaurant is in front of many stripping club, we didn’t feel safe going outise after dark. The cleaning lady didn’t came the next day. We were far for the acropolis, don’t recommend.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relations Manager, Gestion de l’hôtel
Dear Guest,We're deeply sorry your stay didn't meet your expectations. Your feedback is crucial for our improvement efforts. Kindly be informed that our hotel is located on Syngrou avenue, Athens' most central road hub connecting the Athenian Riviera to the cultural center of Athens. An avenue with a variety of commercial stores and bars that is patrolled by local police enhancing safety and security. The hotel's location is very transparently communicated throughout all social media, clearly indicating that we are approximately 10 minutes’ drive from the city center for which we offer free shuttle bus service daily. We'd be grateful for the chance to welcome you back for a much-improved experience.Warmest regards,Nancy MakriGuest Relations Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Tout était parfait pour visiter la ville facilement.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Manager, Gestion de l’hôtel
Dear guest,Thank you for sharing your fantastic experience! We're delighted that our hotel met your expectations.We can't wait to welcome you back to create more wonderful memories together!Nancy MakriGuest Relations Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Super hôtel et personnel très attentionné
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.We're delighted to hear that you enjoyed your stay at our hotel. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence. Your recognition of our team's efforts to ensure your comfort and satisfaction is deeply appreciated.Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to thank you for taking the time to share your delightful feedback following your recent stay with us. We are delighted to know that you enjoyed the time spent with us. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction.Once again, thank you for choosing to stay with us, and we eagerly await the opportunity to welcome you back for another outstanding experience in the near future.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Hôtel au top mais service pauvre ….
Publié le 6 août 2024 sur HotelsBâtiment piscine au top mais ne rien demander par exemple pas de late Check et si vous demandez au concierge une réservation pour une excursion on vous tend un papier manuscrit avec l adresse d un site internet !
Bref débrouillez vous
Commentaires de Gestion de l’hôtel
7 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Greetings from Grand Hyatt Athens!Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words regarding our stunning architecture and rooftop pools. It’s heartwarming to know that these aspects left a positive impression on you.We apologize for any inconvenience you experienced with our service. Your comments have been noted, and we are committed to improving in this area. Rest assured, we take guest feedback seriously, and we will address the issues you raised with our team.Regarding the excursion reservation process, we apologize for any confusion. We appreciate your patience and understanding.We hope you’ll consider staying with us again during your next visit to Athens. Our team is dedicated to ensuring a memorable and enjoyable experience for all our guests.We truly hope to have the opportunity to welcome you back soon, for a more enjoyable stay.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We would like to thank you for taking the time to share your feedback following your recent stay with us. We are glad to know that you enjoyed the time spent with us. However, it's regrettable to know that we didnàt manage to meet your expectations to the fullest.Once again, thank you for choosing to stay with us, and we await the opportunity to welcome you back for an outstanding experience in the future.Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Je ne peux donner un 5 étoiles pour le moment. Un 4.7 étoiles.
1- en raison du service à l’arrivée de l’hôtel. Toutefois une rencontre avec la manager fut apprécié.
2- A notre dernière soirée à l’hôtel, nous sommes allez au restaurant de l’hôtel pour le souper avec nos amies (6) et avons été déçus du service et repas.
Nous sommes arrivés vers 19.00 heures, il n’y avait que quelques tables d’occuper. Les repas étaient tièdes et ma conjointe au milieu du repas a demandée la carte des vins pour choisir un autre verre. Après 15 minutes, nous avions finis nos repas que personnes n’avaient terminées en raison qu’ils n’étaient pas chaud et toujours personne n’était revenu prendre la commande de vin à ma conjointe.
Nous avons mentionnés ces faits à notre serveur lorsqu’il c’est présenté. Il nous a présenté ces excuses et aviser son maître d’hôtel qui est venu présenté ces excuses aussi et nous a offert le dessert, que nous avons quand même pris même si nous voulions quitter en raisons du service.
Nous voyageons régulièrement dans des hôtels 5 étoiles. Peut-être était-ce seulement deux événements isolés.
Toutefois nous allons suggérer cet hôtel à nos amis en mentionnant ces points à surveiller.
Merci
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Greetings from Grand Hyatt Athens!Thank you for taking the time to share your detailed feedback with us. We appreciate your balanced review and are grateful for the opportunity to address your concerns.We are pleased to know that you found most aspects of your stay satisfactory and that you appreciated the meeting with our manager. However, we are truly sorry for the shortcomings you experienced upon arrival and during your dinner at our restaurant. This is certainly not the standard we strive to uphold, and we apologize for the inconvenience this caused you and your friends. We have addressed these issues with our restaurant team to ensure they do not occur again in the future.We are grateful for your understanding that these may have been isolated incidents. Your willingness to still recommend our hotel to your friends, despite these challenges, means a lot to us. We are committed to improving our services and ensuring that future stays are up to the five-star standard you expect and deserve.Thank you once again for your valuable feedback. We hope to welcome you back and provide you with a flawless experience on your next visit.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur
The elevator :(
Publié le 8 oct. 2024 sur HotelsStaff was pleasant, a la carte breakfast menu was short but well priced, room was nice except for feather pillows that deflated to nothing. It would have been a pleasant stay if not for the least functional elevator i have ever experienced. Floor selection had to be done when calling the elevator then you were directed to wait by one of 4 elevators. Different elevators would open but you couldn’t get on because you didn’t know where they were going. When the one you were finally directed to it would still stop at multiple floors. Going 2 floors took 10 minutes regularly throughout our stay. The hotel is not by a metro stop making it inconvenient for tourists.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Esteemed Guest,Greetings from Grand Hyatt Athens!Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased that you found our staff friendly, appreciated the breakfast, and enjoyed the room, although we’re sorry the feather pillows didn’t meet your expectations.We sincerely apologize for the challenges you faced with the elevator system. We understand how frustrating that must have been, and we are working with our team to improve its efficiency.Regarding our location, while we are within walking distance to a metro stop, we do offer an hourly shuttle service to the city center for the convenience of our guests. Additionally, our hotel is located just 2 km from the city center, making it accessible for those looking to explore. We hope you’ll give us another opportunity to provide you with a more seamless experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
An absolute treat staying at the Grand Hyatt Athens! Our room was absolutely stunning and the staff was wonderful. So caring and attentive, we had a fabulous time!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear esteemed guest, Greetings from Grand Hyatt Athens! We sincerely appreciate you taking the time to share your feedback, following your stay at Grand Hyatt Athens. It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. Your commendations regarding our spacious rooms and the service provided by our staff are deeply appreciated.We really hope that we will have the pleasure of welcoming you back again in the nearest future. Warmest regards, Evelina Nikolarakou Guest Service Manager
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Overall we recommend this place to stay. However, our only complaints is they failed to refilled the coffee/expresso daily and when we had asked for more body wash they failed to deliver it, however we did get some when we asked again from the room atrendant.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Evelina Nikolarakou, Gestion de l’hôtel
Dear Valued Guest,Greetings from Grand Hyatt Athens!Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that overall, you enjoyed your stay and would recommend our property.We sincerely apologize for the inconvenience you experienced with the coffee/espresso refills and the delay in receiving the body wash. This is not the level of service we strive to provide, and we will address these issues with our housekeeping team to ensure they are not repeated in the future.We appreciate your understanding and your feedback, which helps us improve. We hope to have the opportunity to welcome you back for an even better experience.Warmest regards,Evelina NikolarakouGuest Service Manager
