Our stay started well, but quickly turned into a nightmare. Initially, we encountered a minor inconvenience with the smart lock system, which required online check-in and document uploads. This information should be in the property description. The apartment was clean, well-equipped, and had a good location, with nice complimentary drinks.
However, on the second day, we returned to find our luggage tampered with, bedding removed, and drawers open. Another family was robbed on the same day. While we didn't lose valuables, it left us feeling unsafe and wasted a day reporting to the police.
The issue isn't isolated; similar incidents are in reviews. Olala's security system seems flawed. Their customer support was unhelpful, and the local representative didn't contact us. No compensation was offered.
They blame guests for not locking doors, but their guest manual contradicts this. Are they giving false information deliberately? They claim police caught the thieves, but how did they enter, with corridor camera recordings? Why more incidents if thieves were caught?