2/10 – Terrible
livio
26 juill. 2024
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A nightmare in Athènes
We stayed at the Royal Olympic Hotel in Athens on May 25, 2024, which is supposed to be a 5-star hotel, but our experience was extremely disappointing.
Issues Encountered:
Room Downgrade: The room we were assigned did not match our reservation, resembling more of a 2-star accommodation.
Cleanliness and Condition: The room was very dirty, the furniture was in poor condition with visible rust, and there was a strong unpleasant odor.
Constant Noise: The room was located opposite the elevator, resulting in constant noise from 6 AM to 2 AM, making rest impossible.
Breakfast: The breakfast was equivalent to that of a 1-star hotel, with a rude staff.
Before our arrival, we sent an email specifying:
That I am a former 5-star hotel director.
That we were celebrating my wife's 40th birthday and our wedding anniversary.
That I suffer from tinnitus and require a quiet room.
Unfortunately, all these requests were completely ignored. Instead of a special welcome, we were received like at a supermarket. To make matters worse, when we complained, we were told that if we were not happy, we could leave at our own expense, even though the hotel was fully booked.
We requested a refund and asked to leave the hotel on the day of our arrival, but hotels.com could not find and asked us to stay. Hotels.com tried to contact the hotel to discuss a refund, but after more than two months, we still haven't received any response from the hotel.
In summary, our stay was an extremely disappointing expe
livio
Séjour de 2 nuits en mai 2024