Note fondée sur 492 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Réservé directement à l’hotel plustot quavec lapp
Publié le 13 mars 2023 sur HotelsA notre arrivé (21h00) notre chambre n’était pas prête et ne pouvions pas avoir notre chambre RÉSERVÉ ET PAYÉ D’AVANCE… soit une chambre deluxe avec lit KING. Seul des chambres avec 2 lits queen étaient disponibles. Leurs excuses étaient qu’il y avait eue 300 checkouts cette journée là et que le personnel n’avaient pas eue le temps de nettoyer toutes les chambres… nous sommes arrivés quand même tard (21h00) et je ne comprends pas qu’ils ne se soient pas efforcés de préparé les chambres pré-payés…ils auraient pu faire quelques chose si nous n’avions pas réservé via Hotel.com mais plustot directement avec eux…. D’autant plus que l’hotel était pratiquement vide à notre arrivé…. De plus plusieurs restaurants sur le site du stone mountain étaient fermés les lundi … et le seul qui était ouvert dans l’hotel était fermé à compter de 14h00… nous n’avons donc pas peu diner le lundi… pour le prix que nous avons payé je trouve tout ca déplorable…. Je vous conseille de réservé directement avec l’hotel plustot qu’avec hotel.com … car oui le site est magnifique et le site du Stone Mountain vaut le détour.
Commentaires de Gestion de l’hôtel
15 mars 2023 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Best Regards,Juwana Jones,Director of Rooms
par un voyageur
Publié le 20 déc. 2024
Commentaires de Gestion de l’hôtel
21 déc. 2024 par Director of Operations, Gestion de l’hôtel
Dear Kevin, We are thrilled you had an excellent stay at Atlanta Evergreen Lakeside Resort, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Morgan YanceyDirector of Operations
par un voyageur
Publié le 22 sept. 2024 sur Expedia
No remote in room no Wi-Fi password given
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Tanya, We sincerely apologize for the housekeeping and front desk issues during your stay with us. This is not typical of our usual standard, and we regret the inconvenience caused. Please be assured that your comments will be addressed with the appropriate team to ensure they are not repeated moving forward. We appreciate your feedback and hope to have the opportunity to welcome you back and provide you with the hospitality you deserve.Best Regards,Morgan Yancey,Director of Operations
par un voyageur de KansasCity
Publié le 22 sept. 2024 sur Expedia
Very nice view of the lake very peaceful!!!!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Leola, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you at Atlanta Evergreen Lakeside Resort, and we look forward to another opportunity to welcome you back for another tranquil stay.Best Regards,Morgan Yancey,Director of Operations
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Katelyn, We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Atlanta Evergreen Lakeside Resort, and thank you for the perfect rating. We look forward to welcoming you back soon.Best Regards,Morgan Yancey,Director of Operations
par un voyageur de Apollo Beach
Publié le 18 sept. 2024 sur Expedia
Upon check-in staff was rude, told me they couldn’t see my reservations and told me to go wait in the lobby when it was already two hours past check in time. I was tired and looking forward to rest in the room, I waited one hour in the lobby and nobody came to get me so I ended up going to a different employee, which gave me a downgrade room, completely terrible staff and organization will never stay there again.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Douglas, We hope you will accept our deepest apologies for the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. Thank you for your feedback. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Best Regards,Morgan YanceyDirector of Operations
par un voyageur de chester
Publié le 18 sept. 2024 sur Expedia
Great Resort
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Howard, We are thrilled you had an excellent stay at Atlanta Evergreen Lakeside Resort, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Best Regards, Morgan Yancey, Director of Operations
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Management, Gestion de l’hôtel
Dear Solomon, Thank you so much for the perfect rating of your time at Atlanta Evergreen Lakeside Resort. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Best Regards,Morgan YanceyDirector of Operations
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Great property clean and convenient.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Tanya, It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at Atlanta Evergreen Lakeside Resort, and we can't wait to exceed your expectations once more on your next visit.Best Regards,Morgan YanceyDirector of Operations
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Nice property and good views and easy access to Stone Mountain
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Director of Operations, Gestion de l’hôtel
Dear Gadwin, It is our pleasure to know that your recent visit to the Atlanta Evergreen Lakeside Resort was memorable. We are thrilled that you loved so much about staying with us and enjoyed the stunning views from our property. We are also glad that you liked our prime location. Thank you for your generous rating, and we look forward to welcoming you again soon.Best Regards,Morgan Yancey,Director of Operations
