Note fondée sur 433 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2024 sur Expedia
Rien
Commentaires de Gestion de l’hôtel
25 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your business is very important to us and we value your feedback. We apologize for any inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement
par un voyageur
Publié le 26 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Cedric,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.
par un voyageur
Publié le 20 sept. 2024
Location
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Vanessa,Thank you for your outstanding rating! We are elated to know that our prime location exceeded your expectations and enriched your overall experience. We look forward to the pleasure of welcoming you back for another exceptional stay!
par un voyageur
Publié le 29 août 2024 sur Expedia
Generally speaking, the property needs updating. My bathtub was dirty upon arriving on the first day. I complained but to no avail. Overall, the room was clean and the staff were pretty friendly. The Wi-Fi was down all four days of my stay!! That’s a really big inconvenience if you gotta work in your room. Thank God for Starbucks across the street. Their Wi-Fi works perfectly! BTW, the hotel adds a resort fee, however it is not a resort.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi William,Thank you for sharing your insights. I am particularly pleased that you liked our friendly staff and clean room. However, we apologize for the inconvenience you faced regarding these issues. Please note that your concerns have been passed on to the concerned team for improvement. Hope to serve you better on your next stay.
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Nadia,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lauren,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
par un voyageur
Publié le 26 août 2024 sur Expedia
Quite place
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Fernando,Thank you for your amazing rating! We are delighted to hear that you enjoyed the tranquility of our hotel. We look forward to welcoming you back for another serene and pleasant stay.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Alfred,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shakira,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
par un voyageur de Tulsa
Publié le 26 août 2024 sur Expedia
The floors where the breakfast area was VERY sticky. There were signs all over that says its a smoke free hotel but the hallways smelt like smoke. The elevator was very dirty. In my room, they needed to wipe down all areas like the night stands. Toilet was not cleaned.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brian,Thank you for bringing these concerns to our attention. We apologize for the cleanliness issues you encountered in the breakfast area, hallways, and your room. Please be assured that we are addressing these matters as a priority to improve our standards. Your feedback is invaluable, and we hope to have the opportunity to provide a more satisfactory experience on your next visit.
