Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disaster
Publié le 16 nov. 2024 sur HomeAwayWould never rent from Vacasa again (VRBO not the problem and the house was not the problem). The person whom you call is remote (not in same city and has no idea about the house; probably great for an owner, terrible for a guest); so when we called to say code does not work, they say, find the "schlage" button. There was no button that says that. Eventually, in the pitch black dark we ascended steep stairs and found that the entry lock was on the BACK door. We got in. They changed the code and we were never able to get back into the place. Had 85 yo mom and dog; and they were incredibly slow (hours) to respond to anything including unlocking to get our stuff out to go to a hotel. In addition to the calls to Vacasa, spent an hour on the phone with VRBO advocate and Vacasa manger trying to get Vacasa to respond and help. Eventually Patricia, contacted me in evening, she was professional, but by then too late. It had been hours, I had to get my mom a place to lie down. She unlocked it at about 9pm and we got our stuff out at 9:30pm. She confirmed that we would be refunded. It has been a week and no response, no refund yet. Initial response"waiting for local team." We can say they are consistent...
Commentaires de Gestion de l’hôtel
30 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Quiet and comfortable
Publié le 20 oct. 2024 sur HomeAwayWe enjoyed our stay in this cute house in a quiet neighborhood. It’s just a short drive to Georgia Tech and mid-town. The beds are comfortable, and the showers work well! It was a great alternative to staying in a hotel for Family Weekend. Tip: if you can’t get the front door to open with the code, try the back door! That worked better for us.
par un voyageur
Canceled at the last minute
Publié le 17 oct. 2024 sur HomeAwayI never stayed at the location, they canceled at the last minute.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par VrboOwner, Gestion de l’hôtel
We apologize for the last-minute cancellation of your reservation and for the inconvenience and frustration it caused your party. We make every effort to host our guests as booked, but there can be unforeseen circumstances such as hurricane. It is for these exact reasons that we offer travel insurance through Red Sky during the checkout process and share our cancellation policies prior to booking.
par un voyageur
Great house in great location
Publié le 5 sept. 2024 sur HomeAwayThe house is exactly as described - close to everything downtown, quiet neighborhood, very clean and all the amenities and thoughtful things you need. Would recommend staying in this home to anyone…the driveway is narrow, but plenty of parking. The property management company was the hardest part of this reservation. When we arrived the check in process didn’t specify to go to the back door. The front door also had a keypad that didn’t work. When I called the person was very friendly, but not helpful. His answer was to wait to the next day to talk to someone. Fortunately I was able to text another number that said go to the back. There was another issue with the rental agreement that was different on the property managers end than mine. It was resolved, but not after spending unnecessary time dealing with a frustrating back and forth. I hope for the owner they are aware of these frustrations because the house is fantastic and I would hate for other guests to be frustrated by less than great management.
par un voyageur
Publié le 14 août 2024 sur HomeAway
par un voyageur de Tallahassee Florida
Weekend stay for concert
Publié le 20 mai 2024 sur HomeAwayLocation good. House was clean & as pictured. Great for 2 couples weekend trip. Check in & check out very easy. Cute house.
par un voyageur de Dallas, Texas
Good location
Publié le 13 janv. 2024 sur HomeAwayLocated just a stones throw away from everything downtown.
par un voyageur
Nice Location
Publié le 29 oct. 2023 sur HomeAwayHome is clean. Has the basics you need. Kitchen could use a little upgrade but home was fine overall.
par un voyageur de Copake, Coumbia County, New York
Pleasant tidy 2 bed 2 bath home
Publié le 7 juin 2023 sur HomeAwayGreat location w good parking. Comfortable beds and comfortable rooms. property manager was extremely helpful and responsive
par un voyageur de Atlanta, GA
Cute cottage, convenient location
Publié le 2 mai 2023 sur HomeAwayLoved the location and comfy house. Bathrooms are terrific, but kitchen is original and ancient. If not cooking, then it’s perfect.
