Note fondée sur 273 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 nov. 2024
worst hotel ever… room was dirty & only serviced to look presentable… bed bugs… mold smell… toilet dirty…
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Keith,We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and we deeply regret that we did not meet these standards. Your concerns about bed bugs, mould, and the condition of the room are being taken seriously, and we will address them immediately. We truly value your feedback and hope to have the opportunity to make things right.Sincerely, Hotel Manager
par un voyageur
Not clean
Publié le 14 sept. 2024 sur HotelsUpon arrival, I noticed a big cockroach in the room and I immediately requested another room, without any resistance.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will remedy the problem to keep our rooms roach-free as soon as possible. We apologize for the inconvenience and hope you will consider staying with us again.Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
It was good for a quick overnight stop
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Anita,We're glad to hear you chose our hotel for your overnight stay. We strive to provide convenience and comfort for all our guests. Should you have any feedback or suggestions for us, please feel free to reach out to our management team. Your input is invaluable to us.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mary, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any specific feedback you'd like to share so we can address any issues. We value your input and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mary,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. Please let us know if there are specific issues or areas we can improve. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for rating us! We appreciate your input and are always looking for ways to improve. If you have specific suggestions on how we can enhance your experience, please feel free to share. We hope to welcome you back soon for an even better stay!Sincerely, Hotel Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Roaches in my room
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Hotels
I will, never get a room there again I had to switch rooms because of the smell was so bad. The phone was broke and they charge my card three different transactions for over $80.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we regret any inconvenience caused by the room's condition, the broken phone, and the unexpected charges. We will investigate these matters promptly. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Elisha,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We’re overjoyed to see your 10/10 review! It’s wonderful to know our efforts made your stay exceptional. Looking forward to your next visit.Sincerely, Hotel Manager
