Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,8 Service et personnel
2,6 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
There was no shuttle as advertised. We waited 1.5h at the airport for them.
They took a security deposit the same amount of the reservation when we arrive.
Breakfast was a nature valley bar.
Just overall fake informations.
Would definitely not recommmend.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Simon,We apologize for the inconvenience you experienced with the shuttle service and the security deposit. We regret that the breakfast and other aspects of your stay did not meet your expectations. Your feedback is important to us, and we will review these issues to prevent future occurrences. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
par un voyageur
Publié le 27 févr. 2024 sur Expedia
scam stole my money never sent airport shuttle and during the reservation there is an option to pay at the hotel so you suppose to be charged once at the hotel but they charge immediately and do not want to refund when you want to cancel.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Julia,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
par un voyageur de Quebec
Publié le 22 juill. 2019 sur Expedia
On aurait dit un squat. Trou dans les sofa, mur patché, détecteur de fumée arraché...
par un voyageur
Publié le 1 sept. 2024 sur Expedia
I cancelled but card was still ran for charge. I have blocked it and cancelled card
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeremy,We’re sorry to hear about the issue with your card charge after cancelling. This is certainly not the experience we aim to provide. We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. I'm sorry for any inconvenience.Sincerely, Hotel Manager
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your stay did not fully meet your expectations. We appreciate your comments and will use them to improve our services. If you have any specific concerns you'd like to discuss further, please feel free to reach out to us directly.Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
The place had a strong smell of humidity and at midnight someone tried to open the door of my room.
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lizeth,Thank you for your feedback. We apologize for the unpleasant smell and the unsettling experience with someone trying to open your room door. Your safety and comfort are our top priorities, and we will address these issues promptly to prevent them from happening in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Yusuf,Thank you for your positive rating! We're delighted to hear that your overall experience met your expectations. Providing our guests with the best possible hospitality and experience has always been our mission. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
It's next to a vacant area. Entrance gates are barely standing. It appears a bit sketchy.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We appreciate your feedback and are sorry to hear about the concerns regarding the surroundings and entrance gates. We are committed to improving the safety and appearance of our property and will address these issues to enhance our guests' experience. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Airport shuttle never came. Paid $30 lyft. No breakfast as lied to about at check in. Barely slept and getting shuttle back to airport was without any help with bags
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jammie,I apologize for the inconvenience you experienced with the airport shuttle and breakfast. It’s disappointing to hear that these issues impacted your stay. I appreciate your feedback and will address these concerns with our team to improve our service. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
