Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024
Room was mostly clean but some items, like the phone, were absolutely disgusting. If you're not going to clean them, remove them from the room. Gross. Made me question the cleanliness of the rest of the room.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Michelle! Thank you for your feedback regarding the cleanliness of your room. We sincerely apologize for the oversight with items like the phone and understand how this can affect your overall impression of the room. Your comments have been noted, and we will ensure that our housekeeping team addresses these details more thoroughly. We appreciate your stay and hope to provide a more consistent experience during your next visit.
par un voyageur
Publié le 15 oct. 2024
Commentaires de Gestion de l’hôtel
16 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Ruben! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The property is showing age. It was clean however. There was a lot of road construction near the entrance, but there was nothing the property could do about that.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Robert! Thank you for your feedback. We're glad to hear that you found the property clean, although we acknowledge that its age may be noticeable. We appreciate your understanding regarding the road construction and will continue to work on enhancements to improve the overall guest experience. We hope to welcome you back soon for an even better stay.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
A/c was loud and squeaky, found baby roaches in the bathroom at night, only came to clean my room 1 time in 4 days.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi! Thank you for your feedback regarding your recent stay. We are truly sorry to hear about the issues you faced with the air conditioning unit, the presence of roaches, and the lack of consistent room cleaning. This is certainly not the experience we aim to provide to our guests.We appreciate you bringing these matters to our attention, and we will ensure that they are addressed promptly with our maintenance and housekeeping teams. Your insights are valuable in helping us improve our services, and we hope you will consider staying with us again for a more positive experience.
par un voyageur
Outdated
Publié le 4 oct. 2024 sur HotelsAir conditioning didn’t work. Alerted staff and nothing was done. All the soap dispensers were empty, also alerted staff and nothing was done. Sheets were dirty. Hotel is outdated. They ran out of clean towels. The people outside were loud and nosy.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Camille! We appreciate you taking the time to share your concerns about your recent stay. We sincerely apologize for the inconvenience caused by the air conditioning issues, empty soap dispensers, and the cleanliness of your sheets. It is disappointing to hear that our team did not respond effectively to your alerts regarding these matters.Your feedback is crucial for us to make necessary improvements, and we will address these issues with our staff to ensure a more pleasant experience for our guests moving forward. Thank you for your comments, and we hope you will give us another opportunity to provide you with a better stay in the future.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Eric! Your satisfaction is very important to us and we value your business. The high rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Staff was friendly
Commentaires de Gestion de l’hôtel
3 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi ROMARDY! Thank you for taking the time to share your thoughts. We’re pleased to hear that you found our staff friendly during your stay, as we strive to provide excellent customer service. We hope to have the opportunity to improve your experience further on your next visit.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Pros:
The property was easy to access off of 285. The Customer Service was good. The dining was limited but I order the burger that was good.
Cons:
A few bed bugs was encountered
Had to replace the sheets
Duplicate added hotel taxes on final checkout
Commentaires de Gestion de l’hôtel
30 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Anthony! Thank you for your feedback regarding your recent stay. We’re pleased to hear that you found our property easily accessible and that our customer service met your expectations. It’s great to know you enjoyed the burger from our dining options.However, we sincerely apologize for the issues you encountered, including the presence of bed bugs and the duplicate hotel taxes at checkout. We take such matters seriously and will investigate these concerns thoroughly to ensure a more comfortable experience for all guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a better experience.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Nice, cheap affordable stay with nice staff.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Terrance! Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff accommodating. We strive to provide a comfortable and affordable experience for all our guests. We look forward to welcoming you back soon!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
The light went out for a long time
Commentaires de Gestion de l’hôtel
28 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Florence! We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we understand how frustrating it can be when issues arise. We are actively working to improve our services and ensure that such incidents are addressed promptly in the future. Thank you for bringing this to our attention.
