Ratings based on 322 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 30, 2024 on Expedia
The front desk clerks are friendly and helpful
Comment from Hotel Management
Jul. 31, 2024 by Hotel Management, Hotel Management
Dear Robert, Thank you for choosing Extended Stay America for your recent visit to our city. We are glad to know you had a good stay and that we met all your expectations. It is good to know our front desk associates were friendly and attentive to your needs during your visit. Please return, and we will be happy to serve you again.Sincerely,Hotel Management
by A traveller
Posted Jun. 5, 2024 on Expedia
🕶👍
by A traveller
Posted Jun. 5, 2024 on Expedia
by A traveller
Posted Jun. 5, 2024 on Expedia
all good
Comment from Hotel Management
Jun. 6, 2024 by Hotel Management, Hotel Management
Dear Saul, Thank you for your feedback! We're delighted to hear you had a positive experience at Extended Stay America. Your satisfaction is our priority, and we're glad everything met your expectations. We look forward to welcoming you back soon and providing another enjoyable stay.Sincerely,Hotel Management
by A traveller
No breakfast
Posted May 10, 2024 on HotelsThe description is incorrect. This hotel doesn’t have breakfast option. I selected this hotel just because it said breakfast available
Comment from Hotel Management
May 11, 2024 by Hotel Management, Hotel Management
Dear ANAND, Thank you for being a guest in our hotel and sharing your review. We apologize for the confusion regarding the breakfast option and regret any inconvenience this may have caused during your stay. Your feedback is valuable, and we'll work to update our information to ensure accuracy for our guests. We appreciate your understanding and hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
by A traveller
Posted Apr. 23, 2024 on Hotels
by A traveller
No communication
Posted Apr. 13, 2024 on HotelsNo communication that you can’t check in after 12:30. Had to find somewhere else to stay
Comment from Hotel Management
Apr. 14, 2024 by Hotel Management, Hotel Management
Dear William, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being unable to stay with us is highly frustrating. We deeply regret any distress caused. Please allow us to check with the team concerned to see what went wrong. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
by A traveller
Posted Mar. 28, 2024 on Expedia
Cleanest one I’ve ever booked from this chain
by A traveller
Posted Mar. 13, 2024 on Hotels
by A traveller
Posted Mar. 10, 2024 on Expedia
The staff was excellent. Let me start there. When I got there the room I actually booked wasn’t ready. Antwan put me in another room immediately. When I got in room 112 the TV wasn’t working. So Antwan put me in room 114. I went in my room and turned on the light. There were roaches crawling all over the fridge. I immediately walked out. I told Antwan he apologized and put me in room 124. I went in and inspected. Room seemed better. Went out with friends and got back. Washing up and the drain in the sink would not come up so the water wouldn’t go down. I ddnt even want to complain. My second night there…. I was exhausted. I was getting ready to go to sleep. I look up and there is a big roach on the ceiling….i got up and turned all the lights on. There was some baby roaches on the counter and the fridge. The front desk was closed so I had to deal with it and I ddnt sleep all night. YALL NEED TO GET PEST CONTROL IN HERE IMMEDIATELY!!!!
