Note fondée sur 320 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juin 2024 sur Expedia
🕶👍
par un voyageur
Publié le 5 juin 2024 sur Expedia
par un voyageur
Publié le 5 juin 2024 sur Expedia
all good
Commentaires de Gestion de l’hôtel
6 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Saul, Thank you for your feedback! We're delighted to hear you had a positive experience at Extended Stay America. Your satisfaction is our priority, and we're glad everything met your expectations. We look forward to welcoming you back soon and providing another enjoyable stay.Sincerely,Hotel Management
par un voyageur
No breakfast
Publié le 10 mai 2024 sur HotelsThe description is incorrect. This hotel doesn’t have breakfast option. I selected this hotel just because it said breakfast available
Commentaires de Gestion de l’hôtel
11 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear ANAND, Thank you for being a guest in our hotel and sharing your review. We apologize for the confusion regarding the breakfast option and regret any inconvenience this may have caused during your stay. Your feedback is valuable, and we'll work to update our information to ensure accuracy for our guests. We appreciate your understanding and hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
par un voyageur
Publié le 23 avr. 2024 sur Hotels
par un voyageur
No communication
Publié le 13 avr. 2024 sur HotelsNo communication that you can’t check in after 12:30. Had to find somewhere else to stay
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear William, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being unable to stay with us is highly frustrating. We deeply regret any distress caused. Please allow us to check with the team concerned to see what went wrong. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
par un voyageur
Publié le 28 mars 2024 sur Expedia
Cleanest one I’ve ever booked from this chain
par un voyageur
Publié le 13 mars 2024 sur Hotels
par un voyageur
Publié le 10 mars 2024 sur Expedia
The staff was excellent. Let me start there. When I got there the room I actually booked wasn’t ready. Antwan put me in another room immediately. When I got in room 112 the TV wasn’t working. So Antwan put me in room 114. I went in my room and turned on the light. There were roaches crawling all over the fridge. I immediately walked out. I told Antwan he apologized and put me in room 124. I went in and inspected. Room seemed better. Went out with friends and got back. Washing up and the drain in the sink would not come up so the water wouldn’t go down. I ddnt even want to complain. My second night there…. I was exhausted. I was getting ready to go to sleep. I look up and there is a big roach on the ceiling….i got up and turned all the lights on. There was some baby roaches on the counter and the fridge. The front desk was closed so I had to deal with it and I ddnt sleep all night. YALL NEED TO GET PEST CONTROL IN HERE IMMEDIATELY!!!!
par un voyageur
Publié le 26 févr. 2024 sur Hotels
