Note fondée sur 841 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Place is dirty, microwave blew first day, phone outlet missing, $2.00 for each towel you want to use, no housekeeping services, uncomfortable beds not even 1 star. Filthy carpets. Area is ok
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear ANKEET, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please allow us to check with the team to find out what went wrong. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 7 sept. 2024 sur Hotels
As soon as I got to my room. I saw 2 roaches. I tried to call downstairs on my cell phone and on the room. Phone several times with no answer. Finally, I packed up my things immediately. And went downstairs to check out. I was in Room 225 the guy downstairs. Working the front desk said the phone didn't work. The hallways and elevator smelled of marijuana. The floors were dirty. I ended up leaving not even being there an hour. I requested my money back my room charge and deposit. I had to sleep in my car at the airport parking lot.
Parking lot. I called.
A representative at hotels.com and she was unable to get in contact with the hotel as well.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michele, Thank you for bringing this to our attention. We sincerely apologize for the distressing experience you had, from the cleanliness issues to the lack of response from our team. This is not the standard we strive for, and we deeply regret the inconvenience caused. We will address these issues with our team appropriately. Please note that financial inquiries on reservations made through a third party, such as a prepaid booking site, must be made through them, and we suggest you reach out to them directly. We understand your frustration and hope you’ll allow us the chance to make things right in the future. Sincerely,Hotel Management
par un voyageur
Barren
Publié le 5 sept. 2024 sur HotelsThe room was clean but the hardwood/ linoleum floors were not and needed to be stripped and waxed. There were no pots/ pans/ dishes at this so-called Suites Brand location. This room did not even a coffee pot- nothing like the other Extended Stays do. The pool was no longer in use and was an eye sore of filled gravel and moldy water. Hallway carpets need routine cleaning.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear MARVIN, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we hope to provide you with a better experience should you choose to stay with us again. Sincerely,Hotel Management
par un voyageur
Publié le 3 sept. 2024 sur Hotels
par un voyageur
Publié le 2 sept. 2024 sur Expedia
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Expedia
The hotel is dumpy & dirty, but the location is great right next to the Brookhaven Marta station.
They overcharged me TWICE !
First was for a 'security deposit' that was never supposed to post, but it did.
Then a second 'mystery' charge appeared for of the security deposit.
Two emails and a phone call message went unanswered.
Had to dispute with CC company and even cancel the card.
Avoid this sleazy dump, there are nicer hotels nearby for a little more money !
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Eric, Thank you for your feedback. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. In response to your remarks, we will discuss with our team to find out what went wrong and how we can improve this as we move ahead. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
par un voyageur
Publié le 6 août 2024 sur Expedia
Had roaches
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Ayanna, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
Didn't get to check in because of deposit issue. Never steped foot in room and never refunded
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Colt, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and would assure you this will be looked into and addressed. Your patience and understanding during this time would be greatly appreciated. Please revisit us for a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
