Note fondée sur 535 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 déc. 2024
Building need to be update, carpet are old and the building smell bad
Commentaires de Gestion de l’hôtel
27 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tung, Thank you for your feedback. We are sorry that the condition of the building and carpets impacted your experience. Thank you for bringing this to our attention. We’re actively working on updates to improve the property. Your feedback is invaluable, and we hope you’ll consider staying with us again to see the positive changes we’re making. Please don’t hesitate to reach out if you have any additional comments or suggestions.Sincerely,Hotel Management
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Pleasure to stay at.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Easy and pleasant experience
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Bailey,Thank you for the wonderful comments regarding your time at Extended Stay America. We're delighted that your stay was enjoyable and smooth. Providing a comfortable and hassle-free experience is always our priority, and knowing that we have exceeded your expectations in every way fills us with joy. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Marked as non smoke but room smells horrible
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Aoyang,We sincerely apologize for the unpleasant conditions in your room. We understand how important a fresh and clean environment is for our guests, and this will be addressed with our team. Although our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Terrible service. Nasty room. Stains and bad smells
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Linda,We are sorry for the disappointing service and room conditions that you encountered during your stay. We take your concerns seriously, and this will be addressed with our housekeeping to ensure our rooms meet the highest standards of cleanliness that our guests deserve. Your satisfaction is our top priority, and we are committed to making improvements to enhance our staff's hospitality standards. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
There Was trash everywhere.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Raven, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our property was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The place was dirty bathroom, floor. It was very noisy. Fire alarm went off during the night and frightened us out of sleep.It took over an hour to get assistance to get back in our room. It was a bad experience.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jacqueline, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Room had a stuffy strong smell that would not leave. It was coming from the A/C unit. Like a dog had urinated on it. Simply horrible. And the fridge was turned off come to find out when I turned the cooling back up it leaked water. Horrible time there.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kevin, Thank you for sharing your experience. We regret the discomfort caused by the issues with the A/C and fridge in your room and the inconvenience this caused during your stay. While unexpected, this situation doesn't reflect the quality we aim to provide. We are addressing these concerns to ensure better upkeep in the future. We hope you will consider staying with us again, allowing us to offer you a more pleasant and hassle-free stay.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Hotels
