Note fondée sur 662 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Very nice and helpful staff. Close to shopping area and restaurants.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Donna, Thank you for choosing Extended Stay America for your recent visit to our city. We are glad to know you had a good stay and our helpful staff met your many expectations. The fact that it's close to many restaurants and shopping areas makes it a happening and lively place, which also makes your day. We appreciate you joining us soon, and we will serve you again.Sincerely,Hotel Management
par un voyageur
Publié le 26 juill. 2024 sur Hotels
par un voyageur
Publié le 21 juill. 2024 sur Expedia
par un voyageur
Publié le 12 juill. 2024 sur Expedia
I did the reservation for one room with two queen beds and when I got to the hotel they did not have my room. Apparently a room with two queen beds does not exist in their hotel. I had to find another hotel at 10pm.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Elaine, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Your reservation discrepancy is unacceptable, and we regret the frustration it caused. We are investigating the issue to prevent recurrence. Please accept our sincerest apologies for the inconvenience of having to find alternative accommodation late at night. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in us with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 27 juin 2024 sur Expedia
We were in Alpharetta for a week in June and picked this hotel for its pool and breakfast options. The pool was unusable full of green algae and dirt. It had not been inspected since 2023 but website did not indicate this at all. The pullout couch mattress was heavily stained and unusable. Breakfast consisted of coffee and nutrigrain bars with some instant oatmeal. Very deceptive description on website. I requested to check out with refund for unused days and was told I would not get refund so we finished out our stay
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Deb, Thank you for your review. Our priority is to make all the guests happy and satisfied with the hotel experience. However, we are sorry for the disappointment of not having to enjoy the pool. Our front desk team is always there to help you with other attractions in and around. Further, we regret that our breakfast choices were not to your expectations and ensure that we take these remarks for improvement and share them with the concerned individual. Please give us a chance to change your experience on the next trip.Sincerely,Hotel Management
par un voyageur
Publié le 23 juin 2024 sur Expedia
The smell of curry in the room was overpowering. The room was old and dirty with hair stuck on the bathroom wall, and the toilet that did not flush properly. This was by far the worst hotel experience I have had ever. I ended up checking out 2 days early and getting a different hotel at my own cost. Truly disgusting.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Alasdair, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next visit with us outstanding.Sincerely,Hotel Management
par un voyageur
Publié le 23 juin 2024 sur Expedia
Went through 3 rooms as soon as i got there. The rooms had an aweful smell, dirty rugs and floor, roaches, rotted wood in the bathroom and the stove top barely worked. The pool isnt usable and hadnt been for 2 years according to other extended stay people. The check in counter staff was not that hospitable. The breakfast is muffins or granola bars that are individually packed. Not what i expected for sure.
Commentaires de Gestion de l’hôtel
23 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Raffaela, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 17 juin 2024 sur Expedia
par un voyageur
Publié le 16 juin 2024 sur Expedia
I specifically wanted a pool and they have one but it has not been approved by the county. I chose this place because they said it had a pool. I even took a picture. I checked in and the front desk person told me the pool was not opened. I brought my 7 year old who was extremely disappointed. This is false advertising. The room is dirty and outdated. The sofa bed did not have sheets. I had to go and get them myself. I am truly disappointed and will make a complaint because their guest relations department is closed.
Commentaires de Gestion de l’hôtel
16 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Nicole, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
par un voyageur de Temple
Publié le 13 juin 2024 sur Expedia
Goood
