Note fondée sur 41 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
3,8 Service et personnel
4,6 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I can not say enough terrible things about this resort and their lack of customer service. After a long day of traveling, I arrived at the resort from the airport at 2 a.m., only to find that there was no one available to check me in. I was unable to access my room and the check-in details were unclear and misleading. All that their website check-in information stated was, "Check-in after 4 p.m." The information provided regarding check-in was extremely vague, and I was not made aware that there would be no staff available after a certain time. I attempted to contact the after-hours number listed on a sign at the door multiple times via both calls and text messages but received no response. Furthermore, the sign itself was poorly displayed, with the second contact number partially obstructed, making it impossible to read the last 2 digits of the second contact number. I also left a voicemail on the main resort line, but I never received a return call or any communication from their team regarding the issue. This experience was incredibly frustrating and unprofessional, leaving me without a place to stay for the night in a somewhat rural part of town. I have emailed requesting a refund along with a follow-up email and have not received a response for two days.
par un voyageur
Publié le 17 août 2024 sur Expedia
We really enjoyed our stay. This is our third time staying at Fox Hall. We celebrated our wedding anniversary. This is our favorite staycation. Thank you Amanda and Niki for such excellent customer service. We appreciate you both. If you are in need of relaxation and self-care, this is the place. We will definitely return.....
par un voyageur
Publié le 6 août 2024 sur Expedia
The only issue I have is there was no microwave in the rooms and you have to go to the front office and that microwave was really small so if it’s late night you have to get in your vehicle and basically drive up front.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
par un voyageur
Very clean and very comfortable with peace and qui
Publié le 11 juin 2024 sur Hotelspar un voyageur
Publié le 21 mai 2024 sur Expedia
I would like to start with the positive. The staff (especially Gabriel and Amanda) were absolutely amazing. They were very accommodating and pleasant. The rooms and grounds were very clean.
The place for improvement was the lack of staff. We weren't able to do several activities because staff was not available. Also, when I hear the word "resort," I imagine not having to leave the premises unless I want to. Well, we had to leave the premises to go get breakfast (a 25-minute drive) because full breakfast is not available on Friday or Saturday. We also had to order Uber Eats for dinner because the dinner menu was very limited.
Also, we had three bedrooms, which do not include a table or chairs to sit and dine, play board games, etc. I would recommend updating the website so guests are fully aware of what to expect upon arrival.
Lastly, I would return again, but now I know what to expect. Foxhall has great potential, and I am looking forward to returning in the future.
par un voyageur
Publié le 3 mars 2024 sur Expedia
par un voyageur
Exceptional
Publié le 3 mars 2024 sur HotelsExcellent place for a family trip!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Management, Gestion de l’hôtel
Thank you very much for taking the time to share your experience from your recent stay with us, Janet. We are delighted to hear that you and your family thoroughly enjoyed your time here at the Foxhall Resort! It would be an honor to host you again in the near-future.
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Hotel Management , Gestion de l’hôtel
Thank you so much for the 5 out of 5-star rating, Joseph! We are so happy to hear that you enjoyed your overall stay with us! We look forward to hosting you again soon.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your rating with us, Tammy. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
