Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2018 sur Hotels
par un voyageur
Publié le 18 oct. 2024
Staff was courteous at check in. However, a few issues. One of the rooms we had (3 total), had severe smoke smell, so much we asked to be moved. In one room the sink stopped up and took forever to drain. In another room the blind would not roll down for privacy. Little things, but these issues would be simple to correct with a little attention to detail by staff.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Mark,Thank you for your feedback. I’m sorry to hear about the issues you faced during your stay. It’s concerning to learn that one of your rooms had a smoke smell, especially since we have thorough protocols in place for our housekeeping team to ensure each room is properly prepared for our guests.The sink and blind issues should not have slipped through the cracks, and I completely understand how these little things can impact your experience. Your comments are truly helpful, and we’ll make sure to address them with our team.We’d love to welcome you back for a more enjoyable stay where everything meets your expectations.Warm regards,Guest Experience TeamHilton Garden Inn Atlanta Airport North
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The room had limited facilities- no hairdryer in the room - the one the front desk sent up didn’t work and despite suggesting that housekeeping could try and find one from an empty room - no attempt was made to find one for me- when i checked out, n the receptionist didn’t mention it at all!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Thank you kindly for your review; we very much appreciate it. We are sorry that our team were unable to source a hairdryer for you - as you noticed we don't provide them in rooms, so couldn't just take one from another room as you suggested unfortunately. We are sorry that this impacted on your impression of our hotel so much, but aside from the lack of hairdryer, we hope that you had a comfortable stay. We hope that the positive attributes of your stay outweighed the negatives, and that you will return to stay with us again when you next require accommodation here. Warm regards,Guest Experience TeamHilton Garden Inn Atlanta Airport North
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Entry door would not close unless put body weight on it because of foundation issues.
The bed was hard and pillows made neck hurt after 1st morning...
No water psi in the shower
Sink was stopped up n didn't drain...
Smelled Marijuana through the whole place..
As a Hilton... I expected better
Yes it was a nightmare trying to have a peaceful vacation away from home
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
We are sorry that you were disappointed with your room and the hotel, and that they did not meet your expectations. We are disappointed to hear that your room had a number of outstanding maintenance issues, and we will ensure that our maintenance team address these as a matter of urgency. We are sorry for the inconvenience that was caused to you, but we hope that you might return to enjoy a better stay with us in the future. Warm regards,Guest Experience TeamHilton Garden Inn Atlanta Airport North
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Clean up, walls were nasty throughout
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Michael, Thank you for taking the time to leave us your review. We are very disappointed to know that the cleanliness of our property did not meet your expectations. We will ensure that all of our walls are cleaned down in the coming days, and we are confident that you will notice an improvement when you stay with us again. Warm regards,Guest Experience TeamHilton Garden Inn Atlanta Airport North
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hello Henry, thank you for your feedback! We are delighted to hear that you enjoyed our continental breakfast offerings and freshly made coffee/tea. We strive to provide a variety of options to start your day off right. We appreciate your patronage and look forward to welcoming you back to Hilton Garden Inn Atlanta Airport North.Warm regards,Guest Experience TeamHilton Garden Inn Atlanta Airport North
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Both the tv and air conditioning did not work. On top off that they charge $15 for parking thats not advertised. No plans to verstay there again.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Howard, Thank you very much for your review, we are always interested to understand our guest's perceptions of their stays with us. We are disappointed to hear that your room had a number of outstanding maintenance issues, and we will ensure that our maintenance team address these as a matter of urgency. Like all hotels around the airport, both here in Atlanta and throughout the US, we charge our guests for secure parking. The fees associated with this are clearly outlined on the reservation confirmation that we send to our guests. We are sorry that you did not notice this. We are sorry that you didn't enjoy your stay with us more, and hope that you will reconsider, and stay with us again if you require accommodation close to the airport. Warm regards,Guest Experience TeamHilton Garden Inn Atlanta Airport North
