Note fondée sur 1 543 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Miami
Publié le 4 sept. 2019 sur Expedia
My check-in went wrong.
After traveling 1000 kilometers to get away from Dorian, the receptionist told me that the family suite I booked was not available.
We had booked 3 nights and she told me that the first night will happen in a smaller room while we are 5.
I replied that it is not my problem, I want my room, I have 3 children.
She replies that she can not do anything, I have no choice.
I asked her why I received confirmation from Expedia and she said she was not valid !!!
I told her she could have called me to tell me that the room requested was not available, she had 3 days to do.
As I was tired, I agree to spend a night in a smaller room provided they pay me the night I paid.
She leaves behind her counter and discusses good 5 minute with his manager.
She comes back and tells me that ultimately the result is available.
As she realized she was going to lose by compensating me, she finally gave me my room.
I suspect this hotel to go down to range the room when the client is allowed to make to sell the night of your most expensive room to another customer.
I spent 10 minutes with this awful receptionist.
I am disappointed by the Hilton hospitality that I received and especially the dishonesty of this practice.
par un voyageur
Publié le 6 sept. 2024
I stayed here for pride weekend. I was getting ready when all this black dirty water splashed out of the sink and went all over my brand new shirt. I went down stairs and tried to explain what happened and i told the lady that my shirt was messed up and she asked me for a receipt for what i claim was messed up. I tried to show her the video cause its more than one and she told me she dont need to see it. Ive never been so pissed of in my life. My stuff gets destroyed i dont get a follow up call and the front deck person is extremely rude. If your going to ask like that she shouldnt be working with the public
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for your feedback and we apologize for the issues encountered during your stay and have addressed this directly with our management team. Please let us know when you plan to return to the perimeter area so we can provide you with a great experience. Kindest regards.
par un voyageur
Publié le 12 juill. 2024
Commentaires de Gestion de l’hôtel
1 août 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for your very positive rating and we look forward to seeing you again!
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for your response and apologize for any inconveniences experienced during your stay. Please let us know when you plan to return to the Perimeter area so we can provide you with a much-improved experience. Kindest regards.
par un voyageur
Publié le 18 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for the very positive rating and we look forward to seeing you again!
par un voyageur
Publié le 17 juin 2024 sur Expedia
A bit old now and not the most attractive architecture but definitely good value for money.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for your very positive rating and we look forward to seeing you again!
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for your very positive rating and we look forward to seeing you again!
par un voyageur
Publié le 10 juin 2024 sur Expedia
First I’m going to say the shower ceiling was leaking cold water on us every time I took a shower. Then the water wouldn’t drain out the shower til 30 minutes after and they trust to be rude
Commentaires de Gestion de l’hôtel
10 juin 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for your feedback and we apologize for issue encountered during your stay. Please let us know when you plan to return to the Perimeter area so we can provide you with a great experience.
par un voyageur
Publié le 9 juin 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
10 juin 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for the very positive rating and we look forward to seeing you again!
par un voyageur
Publié le 8 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juin 2024 par Bob Belmonte, Gestion de l’hôtel
Thank you for the positive rating and we look forward to seeing you again!
