Note fondée sur 792 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,9 Service et personnel
2,4 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The room I was in did not have a security latch. I informed the front desk clerk of this before I checked in. She told me she would make sure the maintenance person would take care of it first thing in the morning. No one came and fixed it at all. The towels were dirty. It looked like there was something disgusting on them. I had to buy my own towels to clean off with. There were bugs all around the room which made it very uncomfortable to sleep in. There was people selling drugs outside of the room. It was not a pleasant experience.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Anthony, We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Atlanta NE - Peachtree Corners did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear James, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta NE - Peachtree Corners and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Tomikia, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta NE - Peachtree Corners and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 10/10 rating with us, Tomikia. Our staff at the HomeTowne Studios by Red Roof Atlanta NE - Peachtree Corners was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur de norcross
Publié le 2 sept. 2024 sur Expedia
Brother stay there staff everything was nice the grounds are nice I enjoyed it been there or was there about 6 months so that tells you a lot but I'm moving on for a new job and I'm going to miss everybody there thank you for y'all's hospitality did they ever need you again you'll be the first to call
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Janice,We're happy to know that you had an awesome stay our HOMETOWNE STUDIOS ATLANTA NE - PEACHTREE CORNERS. It was a pleasure to have provided you with great hospitality during your extended stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide an even better experience.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Jamie, We at the HOMETOWNE STUDIOS ATLANTA NE - PEACHTREE CORNERS are thrilled to have earned your scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Demarcus, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Atlanta NE - Peachtree Corners and I were happy to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Expedia
Staff were friendly, nice, and helpful.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Tess,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA NE - PEACHTREE CORNERS. I was happy to read of our friendly nice and helpful staff that prompted your perfect scoring. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 août 2024 sur Expedia
never received deposit back office was closed day of check out
Commentaires de Gestion de l’hôtel
27 août 2024 par Consuela Davis, Gestion de l’hôtel
Hello, will you kindly reach out to the hotel. Thank you.
par un voyageur
Publié le 24 août 2024 sur Expedia
I like that there was security after the desk closed. The outside of the property is nice. The staff was nice. The room could’ve been a whole lot cleaner as in the floors, kitchen, and bathroom. Bed isn’t too comfortable but not too bad. Wouldn’t stay here again but it got the job done for a last minute booking. Overall a solid 2.5 maybe 3.
Commentaires de Gestion de l’hôtel
27 août 2024 par Consuela, Gestion de l’hôtel
Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
