Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Moses,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dina,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Shooting in parking Lot, mold in room, lamps broken, sheets and blankets dirty. Roaches all over, blood on the walls, a Hispanic kid looking in cars at 2am for adults
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kristin,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Friendly staff
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Aassss
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
They require a deposit in cash. It's 2024, I don't carry cash. Had to use their ATM in the lobby which charges $4 in fees just to use, also charged a $2 fee for something. I'm guessing the actual withdrawal because I made no other purchases that day. Cockroaches in the room as soon as I walked in and spotted several more over the few days I stayed. No phone, no wifi, no microwave like in the pictures or descriptions. There was no breakfast served even though there was a sign advertising it in the lobby.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. If you still have further concerns you can directly contact us at the property. I hope you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 29 août 2024 sur Expedia
My expert with this hotel was horrible because the bath shower was not working and requested to change the room but the other there was a smoking smell the other day I waited till 2:30 pm then they changed the room but in that room, the sheets were damaged and people are disturbing all the time they are the homeless people were blocking the stairs and they are asking for money and all even the wifi is not work it was a scary stay the room doors are not locking properly the floor mat was damaged the refrigerator is not working, the microwave is not working and tv is not working I request to other not to visit to this hotel because it is not well maintained. There are no phones in the room to contact the front desk even if the wifi is working outside of the room what is the use of staying in the hotel room. If I want to complain about the issue I need to cross the people who are blocking the stairs my experience was very horrible and scary. I expect Expedia to take action on this and resolve the problem and request not to suggest it in your application because it will affect your customers.
Commentaires de Gestion de l’hôtel
30 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience, and we regret the numerous issues you encountered during your stay. It's clear that your experience fell far below the standards we aim to uphold. We take your feedback seriously and will address each of the concerns you've raised, from room conditions to safety and maintenance issues. We understand how frustrating and unsettling this must have been, and we regret that your stay was so disappointing. We will be working with the hotel management to ensure that these problems are resolved immediately and to prevent such incidents from happening in the future. Your feedback is invaluable, and we appreciate you bringing this to our attention so that we can improve.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 23 août 2024 sur Expedia
Checking in the receptionist said that check out was at 12pm but the next day the receptionist said check out was at 11am. I almost didn't get my deposit back.
Commentaires de Gestion de l’hôtel
23 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
