Ratings based on 1,387 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 8, 2024
Convenient to the GA Aquarium. Was not expecting valet parking only and have to pay an overnight fee. Breakfast was mediocre, not enough variety.
Comment from Hotel Management
Apr. 8, 2024 by Customer Service, Hotel Management
Sylvia, we appreciate your feedback on your recent stay at Hyatt House Atlanta/Downtown. It's wonderful to hear that our location was convenient for your visit to the GA Aquarium. Meanwhile, please note that our parking arrangements are designed to provide the utmost convenience for our guests, and we regret to hear if this caused any inconvenience. Your thoughts about our breakfast offerings are also noted and we commit to continually improve upon our service variety. We truly hope to have the opportunity to welcome you back in the near future.
by A traveller
Posted Mar. 28, 2024 on Expedia
Had no hot water the entire stay.
Comment from Hotel Management
Mar. 28, 2024 by Customer Service, Hotel Management
Jason, we regret to hear about the issue with the water temperature during your stay. Rest assured, this is not the norm, and our team is looking into it. We hope for the opportunity to provide you a seamless experience next time.
by A traveller
Posted Mar. 28, 2024 on Expedia
There were a lot of negative reviews, which made me nervous to book our stay here. We were pleasantly surprised and had no issues what so ever. It was very affordable, clean, people were nice, breakfast was replenished until ending time. No complaints what’s so ever!
Comment from Hotel Management
Mar. 28, 2024 by Customer Service, Hotel Management
Amanda, thank you for sharing your positive experience at Hyatt House Atlanta/Downtown. We're thrilled to hear we surpassed your expectations with our competitive rates, cleanliness, courteous team members, and timely breakfast service. We're looking forward to welcoming you back for another pleasant stay.
by A traveller
Posted Mar. 28, 2024 on Expedia
Great location for visiting the aquarium, civil rights museum, Olympic park and other attractions. The hotel did not have hot water for over 24 hrs during my stay, but they didn’t communicate it to the hotel guest. The fire pit was broken, the breakfast wasn’t worth getting out of bed for. The pancakes were ice cold.
Comment from Hotel Management
Mar. 28, 2024 by Customer Service, Hotel Management
Nicole, thank you for your feedback. It's good to hear that you found our location convenient for visiting surrounding attractions. However, we regret to hear about the challenges you may have experienced regarding the amenities. Your comments about communication are truly valuable, and we are revisiting our methods to ensure better awareness for guests about any disruptions to usual hotel functions. We also appreciate your comment about breakfast and will work on ensuring it meets expectations every time. Thank you again for your constructive comments.
by A traveller
Posted Mar. 27, 2024 on Hotels
We really enjoyed our stay at this hotel. The hotel was very close to the Georgia Aquarium and World of Coca Cola, less than 5 minute walk away. Free breakfast is always a plus. We would definitely stay here again.
Comment from Hotel Management
Mar. 27, 2024 by Customer Service, Hotel Management
Shoua, it's wonderful to hear that you had a delightful experience at Hyatt House Atlanta/Downtown. We're pleased that our proximity to key attractions like the Georgia Aquarium and World of Coca Cola added value to your visit. Your kind words regarding our complimentary breakfast are equally appreciated. Looking forward to welcoming you back in the future. Safe travels until then.
by A traveller
Posted Mar. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Customer Service, Hotel Management
Mohamed, it's concerning to learn that your stay didn't meet your expectations. Without specific details, it's challenging for us to address your concerns directly. However, we value your feedback and will review our services and amenities. We view all feedback as an opportunity to improve and hope to have another chance to provide a better experience for you in the future.
by A traveller
Posted Mar. 25, 2024 on Expedia
Have stayed here before and liked my stay. But this stay the entire hotel was without hot water for the two nights we stayed.
Comment from Hotel Management
Mar. 25, 2024 by Isaack, Hotel Management
We apologize that your stay was less than satisfactory. Please know that the issues you experienced are being addressed. Thank you for your feedback.
by A traveller
Posted Mar. 25, 2024 on Hotels
Only 5 parking spots for the whole hotel unless you pay $45 per day to valet park. I wish I would have known before I booked this room.
Comment from Hotel Management
Mar. 25, 2024 by Isaack, Hotel Management
Hello Jason,Our hotel is Valet only. The spots in front of our hotel are public parking only, not related to the hotel.
by A traveller
Posted Mar. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Isaack, Hotel Management
Thank you for your feedback. Please let us know if there are any specific examples of issues you may have experienced during your stay.
by A traveller
No respect , only there to CHARGE !
Posted Mar. 22, 2024 on HotelsReally frustrated Abi receptionnist told me they would take off one day of parking because i arrive at midnight and left early morning last day but she lied to me full charging me 3 days although i was only there 2 for real. Would have score a lot better bit just hate lies !
Comment from Hotel Management
Mar. 22, 2024 by Isaack, Hotel Management
Hello, Thank you for your feedback. We do not have any employee at the hotel by the name of Abi. Can you describe the person?
