InTown Suites Extended Stay Atlanta GA - Marietta Roswell Rd Hotel Reviews

1 sur 5

par un voyageur

Publié le 21 sept. 2024 sur Expedia

Area is great but the place is horrible. We checked several rooms before checking in and chose one that looked kind of decent even though the paint odor was very strong. The other rooms had many other problems so we decided on this one. Internet was not working, light in the bathroom and next to the bed were not working, sofa was broken; even though this is an extended stay hotel, there were no dishes, no pans, no silverware in the room. Toilet clogged several times and we were told we use toilet paper! ! Reception is closed all day Sunday and on Monday when we complained , we were told we had to check the room when we came. The 800 number they gave us for help with the internet, was just a recording and couldn’t help. Reception is supposed to be open at 9, but they open at 11 and u can check out only between 11-12 or u r charged an extra day. No support from front desk ever, as they never answer phone calls. Expedia tried to contact them for hours with no one ever picking up the phone we paid for a week and they refused to give us a refund but because we could no longer tolerate the conditions, we left after 4 days.

2 sur 5

par un voyageur

Publié le 27 juill. 2024 sur Expedia

Yelling kids all night long every night

Commentaires de Gestion de l’hôtel

29 juill. 2024 par Intown, Gestion de l’hôtel

Hi Alisha– Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide more details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Tina S., General Manager

5 sur 5

par un voyageur de Austin

Publié le 20 juin 2024 sur Expedia

Friendly staff. Close to stores.

Commentaires de Gestion de l’hôtel

24 juin 2024 par Intown, Gestion de l’hôtel

Hi Clarence – Thank you for your 5 Star Review. We are glad you enjoyed your stay and hope to welcome you back in the near future.Tina S., General Manager

5 sur 5

par un voyageur

Publié le 3 mai 2024 sur Expedia

It was decent, I would say the pictures online are not up to date. & the rooms are really close together so you can hear everything that is going on. But if you are looking for something affordable that is the place to go.

Commentaires de Gestion de l’hôtel

24 juin 2024 par Intown, Gestion de l’hôtel

Hi Alisha – Thank you for your 5 Star Review. We are glad you enjoyed your stay and hope to welcome you back in the near future.Tina S., General Manager

4 sur 5

par un voyageur

Publié le 25 mars 2024 sur Expedia

Great customer care

Commentaires de Gestion de l’hôtel

27 mars 2024 par Tina S., General Manager , Gestion de l’hôtel

Hi Tracey-Thank you for your review. We are glad you were satisfied. We hope to see you on your next visit!

4 sur 5

par un voyageur

Publié le 24 mars 2024 sur Hotels

Commentaires de Gestion de l’hôtel

27 mars 2024 par Tina S., General Manager , Gestion de l’hôtel

Hi Tracey – Thank you for your review. We are glad you were satisfied. We hope to see you again on your next visit!

4 sur 5

par un voyageur

Ce voyageur a laissé seulement une note Publié le 17 oct. 2023 sur Expedia

1 sur 5

par un voyageur

Ce voyageur a laissé seulement une note Publié le 2 août 2023 sur Expedia

1 sur 5

par un voyageur

Horrible - Stay Somewhere Else

Publié le 29 mai 2022 sur Hotels

It was the worst experience I have ever had. I made the reservation, for a premium queen room; however, when I arrived, they couldn’t find my reservation - it had been canceled. I had to pay a higher rate than what I originally had. The room had been recently renovated and was not cleaned thoroughly. There was paint and other residue on the floor; and by the window there was a bunch of red-orange seeds (which I thought was bug guts) on the floor and all over the windowsill. I had a wasp in my room, a spider in my bed and in the tub. I told the GM about it and asked him to have housekeeping clean my room - they were never sent. I had to buy Clorox wipes to clean all the dirt residue off of the table, nightstands, sinks and countertop. When I took a shower, the painted tub started peeling. There was a tv in the room but no access to cable. I couldn’t connect to the internet even with the instructions that were provided. I got locked out of my room - my key stopped working - and called the after hours attendant six times with no answer. He finally returned my call but was not on the premises. I had to wait two hours to get into my room and he didn’t even make me a new key - he said he’d get to it when he made his rounds. The walls were thin, I could hear the people in the other room snoring at night; the fourth floor always reeked of smoke and weed; my room only had one roll of toilet paper - in which I ran out of and had to buy more. Total waste of money - stay somewhere else.