Note fondée sur 158 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,9 Service et personnel
2,1 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Expedia
Correct.
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Valérie,Thank you for your rating of 4/5! We’re delighted to hear that you enjoyed your stay with us. Your positive feedback motivates our team to continue providing excellent service. If there’s anything specific that could elevate your experience to a perfect score, please let us know. We look forward to welcoming you back soon for another wonderful stay!Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Octavius,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. Your experience is important to us, and we would appreciate the opportunity to learn more about what went wrong so we can address the issues and improve our service. Please feel free to reach out to us directly. We hope you’ll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Thomas,Thank you for your feedback and for rating us 8 out of 10! We’re pleased to hear that you had a positive experience overall. Your insights are incredibly valuable to us, and we would love to know what you enjoyed most and any areas where we can improve. Our goal is to provide an exceptional experience for all our guests, and your input helps us achieve that. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur de Caguas
Publié le 17 sept. 2024 sur Expedia
Actualmente se encuentra en remodelacion
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Arnaldo,Thank you for your feedback regarding the current remodeling. We appreciate your patience during this time, as we work to enhance our hotel for a better guest experience. We’re committed to improving our facilities and ensuring your next stay is more enjoyable. We look forward to welcoming you back once the renovations are complete!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
I enjoyed the stay; it’s a no nonsense, short stay kind of hotel; no frills but effective! Staff is very nice!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Oscar,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our hotel to be effective for a short stay. We're especially pleased that our staff left a positive impression on you. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Myesha,Thank you for your perfect 10/10 score! We’re so happy you enjoyed your time with us and that our hospitality left a positive impression. Our team is thrilled by your feedback and can’t wait to welcome you back on your next visit. Here’s to more amazing stays in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jack,Thank you for your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and it’s clear we fell short during your stay. Your concerns are important to us, and we would appreciate any specific details you can share about what went wrong. This will help us address the issues and improve for the future. Please feel free to reach out directly if you’d like to discuss your experience further. We hope to have another opportunity to serve you better.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
No breakfast, which in fact was offered
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Yesenia,Thank you for your feedback and for rating us 4 out of 5. We’re glad to hear you enjoyed your stay overall. However, we have noted your comments about the breakfast issue, and will work on our communication moving forward. We hope to welcome you back in the future and provide an even better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
This hotel need some work to be done on it
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear George,Thank you for your feedback regarding your recent stay. We appreciate your honesty and recognize that there are areas needing improvement. Your comments will be shared with our management team as we continually strive to enhance our facilities and services. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Desmond,Thank you for your feedback, and we sincerely apologize for your experience that led to a 2/10 rating. We take all comments seriously and would like to understand more about what went wrong during your stay. Your insights are vital for us to improve our services. Please feel free to reach out directly so we can address your concerns and work towards making it right. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
