Note fondée sur 144 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Hotels
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Disappointed Stay
Publié le 25 juill. 2024 sur HotelsThe TV nor the phone worked in our room and the toilet was hard to flush. We alerted someone as we settled in to report that the TV didn't work (it was stuck on one channel). We were told to wait 10 minutes. Afterwards, the guide came on and we tried a few channels before leaving our room. When we returned later that night, the TV once again was not working. We picked up the phone to call the office, but the phone did not work as well. We walked to the office and the receptionist was very rude. When we told her about the TV, she said "Ya'll have been here all this time". We let her know that had absolutely nothing to do with the TV not working. She then asked "What to you want me to do? Do you want another room?" We absolutely wanted another room. The TV did not work in the next room as well, and there was a big stain on the sheet. We walked back to the office, and she went to get another lady to assist us. The new lady was very polite and helpful. We told her that we would rather go back to the first room because at least the sheets were not stained in there. She was eventually able to get the TV to work. She told us that customers come in and unhook cables to play video games etc. and don't hook them back before they leave. It's disappointing to know that the rooms are not checked to make sure everything is working and ready for the next customer. She checked the phone and told us she would come back the next day and change the phone cable (that never happened).
Commentaires de Gestion de l’hôtel
2 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler, We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations.We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience.Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Natalie #team6
par un voyageur
Publié le 10 juill. 2024 sur Expedia
We did not enjoy our stay at this hotel for a bunch of little reasons. To start, we purposefully did not book a handicapped accessible room because they make me feel like I’m in a hospital. But we were put into an accessible room anyway. That meant we couldn’t park in front of our room because it was handicapped only, the toilet was too high.
The room looked clean, and the sheets were clean. But we saw little baby roaches in the room. There was a large brown streak in our tub that looked like mud. Around midnight, when I saw more bugs, I tried to call to complain. Our in room phone didn’t work. I called on my cell to complain and the guy acted like he didn’t believe me about the roaches because they spray once a month. He pretended it was a non-issue and didn’t offer us a different room or any solution. We ended up keeping the lights on all night to discourage bug activity. So gross!
I am perfectly okay with a lack of amenities in exchange for a lower rate, but bugs I can’t deal with. We won’t be back.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Antoinette,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6
par un voyageur
Great place to stay!
Publié le 8 juill. 2024 sur HotelsThe room was very clean. That is very rare for a Motel 6.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Keith, We appreciate for your kind words and positive feedback! Your satisfaction is our top priority and knowing that we succeeded in providing you with a wonderful experience means a lot to us. We truly value your feedback and appreciate you sharing your experience with us.We cannot wait to welcome you back soon for another visit.Natalie
par un voyageur
Publié le 6 juill. 2024 sur Expedia
par un voyageur
Publié le 27 juin 2024 sur Hotels
par un voyageur de Medellín
Publié le 14 mai 2024 sur Expedia
Nada recomendado
Commentaires de Gestion de l’hôtel
21 mai 2024 par Brand Experience Team, Gestion de l’hôtel
Hola Victor,Gracias por brindar comentarios. Su experiencia es importante para nosotros y esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor visite nuevamente.Lilith#Equipo6
par un voyageur
Publié le 29 avr. 2024 sur Expedia
attendace at check in was slow
Commentaires de Gestion de l’hôtel
7 mai 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Anssy,Thanks for the positive rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6
par un voyageur
Publié le 14 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Michael,Thanks for your rating, we really appreciate the support.Natalie #Team6
