Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,7 Service et personnel
2,3 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Kayce,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Good Service - Definitely needs updating...
Publié le 31 août 2024 sur HotelsService was good with nice people. Room appears to not have been updated since the 90's (just a guess) and the bed had me enjoying every spring, also probably around since the 90's.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Brian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK. I was happy to read you received good service from our nice staff. However, you mentioned the room and the bed needed an upgrade. Thank you for the provided insight. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Charles,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Expedia
The towels and the bedding where dirty/stained and the bed wasnt comfortable at all.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Samantha RediResponse Specialist , Gestion de l’hôtel
Dear Johanna,Thank you for sharing your feedback following your stay at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK. You expressed that the towels and bedding were unclean and stained along with the lack of comfortability as it relates to the bed hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta - Smyrna/ Ballpark and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
This property was not at all what I expected , staff was unprofessional . The AC didn’t work : and they wouldnt accommodate me
Commentaires de Gestion de l’hôtel
25 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Tyler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Atlanta - Smyrna/Ballpark. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your less than ideal encounter with our front desk staff and the hinderance faced due to the ac. I have brought your feedback to management's attention in an effort to address your concerns. Thank you very much for providing us with your feedback.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Gross
Publié le 19 août 2024 sur HotelsI've never stayed in such a gross hotel!! We almost just said forget it & drove the 6 hours home!! Looked decent on the outside, but after checking in, in the little room, & opening the door to the room, I wanted to leave!! Everything was dirty! Burns everywhere!! Gross Gross GROSS!!
Commentaires de Gestion de l’hôtel
21 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Brandy, for taking the time to write a review of your stay at the Red Roof Inn Atlanta - Smyrna/ Ballpark. Please accept our apologies for the issue you had with the cleanliness of the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Torre,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta - Smyrna/Ballpark and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Briana, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
Dont go there unless your trying to get high or find a prostitute
Commentaires de Gestion de l’hôtel
19 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Brian,We are sorry to hear your recent experience at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist
