Note fondée sur 474 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Frank, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we regret if any issues kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Sincerely, Charles Jones,General Manager
par un voyageur de Waco
Publié le 10 sept. 2024 sur Expedia
This hotel is undergoing renovations that are taking seemingly forever (were supposed to be finished). This resulted in no free breakfast for us (but this fact was not disclosed on Expedia). Also, we were charged for $18/day for parking on the "incidentals" credit card without being asked for consent or informed. I had believed the $18/day was supposed to be for non-guests. Regardless, $18/day is exorbitant for what should be a complimentary parking for guests in the garage. This parking garage was littered with renovation trucks, debris, equipment, and materials. This was not like a nice parking garage with valet or anything that could possibly warrant $18 per day. After years of my family and me staying and giving patronage to this hotel, we will not stay at this hotel (this specific property, and also the entire Residence Inn chain), ever again after this experience.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Benjamin, Thank you for your continuous patronage over the years. We would like to apologize for the issues you faced due to the current remodeling. We understand your frustration, and we are grateful for your patience. Furthermore, we would like to share that parking fees are listed on our website, and we regret if this was not adequately communicated to you. We appreciate your valuable feedback, and we will share your comments appropriately as we are committed to enhancing our guest's time with us. While these issues are temporary, we understand this does not help your experience, and we hope you will accept our apologies. We hope that you will consider a return visit when our modernization has been completed so that you can experience our new changes firsthand. Safe travels.Sincerely, Charles JonesGeneral Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Roaches everywhere inside the hotel room, very dirty. i cant believe a hotel that is well over $120 a night has a roach infestation and act like its normal... its not acceptable. I took alot of pictures of all the roaches but expedia does not have a section for me to add them. if not i would definitely upload them.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Alejandra, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We are grateful for your patience and hope you will consider giving us another chance in the future so we can provide you with the perfect visit you deserve. Sincerely, Charles Jones General Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
It was under construction but met or exceeded all my needs.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kevin, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Residence Inn Atlanta Buckhead/Lenox Park. We look forward to your return visit when our improvements have been completed to experience our revitalization firsthand.Sincerely, Charles JonesGeneral Manager
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par General Manager, Gestion de l’hôtel
Dear William, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely, Charles Jones,General Manager
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Staff was friendly and professional. Grounds were quiet and clean. Room was fantastic. Perfect for couple or small family with the kitchen amenities. Would stay again.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Larry, Thank you for choosing Residence Inn Atlanta Buckhead/Lenox Park and for sharing your feedback. We are delighted to hear that you enjoyed our well-maintained accommodations. It is also wonderful to know that the service provided by our associates surpassed your expectations. Your satisfaction is our priority, and we look forward to welcoming you back the next time you are in the area.Sincerely, Charles Jones,General Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Solidly utilitarian.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Lester, Thank you for choosing to stay at Residence Inn Atlanta Buckhead/Lenox Park and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our thoughtful hospitality. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Charles Jones,General Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Timberlye, We appreciate you taking the time to leave your generous rating regarding your recent visit to Residence Inn Atlanta Buckhead/Lenox Park. It is a pleasure to know you enjoyed all that we have to offer. We hope that we will have a chance to host you again in the future. Sincerely, Charles Jones, General Manager
par un voyageur de MIRAMAR
Publié le 17 juill. 2024
Commentaires de Gestion de l’hôtel
6 août 2024 par General Manager, Gestion de l’hôtel
Dear Ryan, Thank you for rating your stay at Residence Inn Atlanta Buckhead/Lenox Park. Nothing is more important than your satisfaction, so we are delighted you gave us a nice score. We appreciate your business and look forward to seeing you again soon.Sincerely, Charles JonesGeneral Manager
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Clean property
Welcoming staff
Commentaires de Gestion de l’hôtel
17 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Gaston, Thank you for making Residence Inn Atlanta Buckhead/Lenox Park a part of your travel plans. We are happy to know you had a great stay and that you were pleased with our well-maintained property and courteous associates. It was a pleasure hosting your visit, and we hope to see you again soon. Sincerely, Charles Jones,General Manager
