Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
This was my first time staying here in about 6 years, it needs to be updated!!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par General Manager , Gestion de l’hôtel
Dear Britney,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we regret your disappointment with your most recent stay. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. Take care, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sonesta Management Team , Gestion de l’hôtel
Thank you for taking the time to share your recent experience at the Sonesta Atlanta Northwest Galleria with us. We would love to host you again the next time you're in Atlanta
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Customer Service, Gestion de l’hôtel
Cynthia, we are thrilled you enjoyed your stay at Sonesta Atlanta Northwest Galleria. We look forward to welcoming you again soon!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The hotel had friendly staff and a nice area. It was quiet with little to no noise from outside. Shoutout to the lady (with the blue hair) helping us with breakfast of a morning. She was friendly and chatted with us about our adventures for the day. I would definitely recommend this location to anyone.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Hunter, it’s wonderful to hear you had a great time at Sonesta Atlanta Northwest Galleria. The team, especially the breakfast colleague, is thrilled you appreciated their hospitality. Thank you for the recommendation, and we hope to welcome you back soon!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The hotel was nice and surrounding area was nice also. Perimeter area, so you can’t go wrong. My Dad’s room was great but mine had a terrible carpet stench. But the staff came up and sprayed it with a strong deodorizer and it seemed to do the trick. My Dad really liked it and said he would be back when he comes into Braves games. I would return also. The staff was great and it is a good stay.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Customer Service, Gestion de l’hôtel
Christian, it’s wonderful to hear you and your dad had an overall enjoyable time at Sonesta Atlanta Northwest Galleria. The team was pleased to promptly address and resolve the carpet issue in your room. Delighted to know your dad plans to return for future Braves games, and the team looks forward to welcoming you both back soon.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
It was good experience
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Customer Service, Gestion de l’hôtel
Altulayhi, thank you for staying with us at Sonesta Atlanta Northwest Galleria. We’re delighted you had a good experience, and we hope to welcome you back soon.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Room 941 has bugs in it. Small roaches to be exact. On top of the bugs, I was charged twice for my stay. I was told they dont know why the system automatically charged my card the next day. Hopefully it will not take a long time to get my refund.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Customer Service, Gestion de l’hôtel
Jonathan,As a valued customer, we appreciate you taking the time to share your feedback. Providing cleanliness is our number one priority and we sincerely apologize for falling short of meeting your expectations during your recent stay with you. Your comments make for a great teachable moment with our team.Hope to see you again at Sonesta Atlanta Northwest Galleria.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
We’re delighted you had a wonderful experience at Sonesta Atlanta Northwest Galleria. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
It was nice & clean. It was close to breakfast, dinner and ice cream!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sonesta Management Team , Gestion de l’hôtel
Thank you for taking the time to review our property. We are so happy you enjoyed your time with us and the location was perfect for all your needs. I will share it with our team. We would love to host you again the next time you're in Atlanta. We are Happy that were able to help with finding and returning your items.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
It was a very pleasant stay.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Tracey,It was such a pleasure welcoming you to Sonesta Atlanta Northwest Galleria! Thank you for your feedback and we hope you return soon.
