Note fondée sur 1 328 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,1 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2022 sur Expedia
Ce n’est pas un hôtel à proposer pour des européens. Les standards sont pas 3 étoiles du tout. Saleté des chambres inadmissible. Odeurs légales et illégales dans les couloirs et chambre. Pas de service bar ni breakfast. Pas de machine à boissons ni eau en bouteille. On dirait plutôt un des pires motels. Le prix de 110$ la nuit explique que aux US l’inflation impose de payer au moins le double.
Pessimo hotel non andateci. Camere puzzolenti sporche e lenzuola non lavate a dovere. Personale stravaccato e nessun servizio bar ne vending. Ambiente un po’ losco che fa pensare ai motel di bassa lega mentre dovrebbe essere un 3 stelle. Penso di aver sottovalutato l’inflazione che in America impone di stare sopra i 200$ anche in Georgia per un hotel decente.
Commentaires de Gestion de l’hôtel
11 oct. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Diego,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.
par un voyageur
Publié le 8 sept. 2024
I felt bad for the front desk staff. There was no TV in the rooms and poor internet quality. I did not stay there and expect a refund of the full hotel amount. Disappointing
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Alicia,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
par un voyageur
Publié le 19 août 2024 sur Expedia
Elevator wait too long
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Don’t book.
Publié le 18 août 2024 sur HotelsNone of the receptionists were friendly by any means. Booked for two nights, tv worked neither night. Went to talk to the front desk about it we was told there was nothing they could do and had a nasty attitude. Was given no clean towels nor rags. False advertisement about the indoor pool being in service. No microwave in the room. All the way down in the lobby, took 5-10 mins to go up and down the elevator with only One out of two elevators working. Booked for my daughter’s birthday for a slumber party.
Was really disappointed. Wouldn’t recommend this location: you can tell they could have good qualities possibly if they had a better caring crew.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Rebecca,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur
Publié le 16 août 2024 sur Expedia
Had kids and adults up screaming and cussing slamming doors all hours of the night and management did nothing
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
par un voyageur
Publié le 16 août 2024 sur Expedia
Still haven’t received security deposit for 3 nights and the staff are the most disrespectful I’ve interacted with ever at a hotel..
Commentaires de Gestion de l’hôtel
28 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
par un voyageur de Mathews
Publié le 15 août 2024 sur Expedia
The building is old. Mirror had a big crack on it. The faucet was broken. The sink was clogged. I found old sock in the back of the bathroom door.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
