Note fondée sur 1 342 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,1 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2022 sur Expedia
Ce n’est pas un hôtel à proposer pour des européens. Les standards sont pas 3 étoiles du tout. Saleté des chambres inadmissible. Odeurs légales et illégales dans les couloirs et chambre. Pas de service bar ni breakfast. Pas de machine à boissons ni eau en bouteille. On dirait plutôt un des pires motels. Le prix de 110$ la nuit explique que aux US l’inflation impose de payer au moins le double.
Pessimo hotel non andateci. Camere puzzolenti sporche e lenzuola non lavate a dovere. Personale stravaccato e nessun servizio bar ne vending. Ambiente un po’ losco che fa pensare ai motel di bassa lega mentre dovrebbe essere un 3 stelle. Penso di aver sottovalutato l’inflazione che in America impone di stare sopra i 200$ anche in Georgia per un hotel decente.
Commentaires de Gestion de l’hôtel
11 oct. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Diego,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.
par un voyageur
Unacceptable service
Publié le 1 oct. 2024 sur HotelsRight just after midnight due to the weather conditions. When I arrived, I was told that the rooms are on the first come first serve basis and I no longer had a king size and was being offered a double beds. I didn’t understand that because I had already paid for the room king size room. I was never offered, another king size when it became available, there was only one elevator working. The phone in the room didn’t work. The coffee maker didn’t work. I was able to get a replacement for that. Was running throughout the halls at between 2 and 4 AM The location was convenient to the nearby shopping and restaurants.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Gina,I’m sorry to hear about your experience. It’s frustrating to arrive after a long journey and find that your reserved room type is no longer available, especially after paying for it. I understand how inconvenient it is to deal with a malfunctioning phone and coffee maker, as well as the noise in the halls during the night. On a positive note, it’s great that you found the location convenient for shopping and dining. Your feedback is important, and we’ll work on addressing these issues for a better experience in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Not enough staff for convenience
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Willie,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Please do not stay here. We had to get a room for the weekend while we waited on our apartment to be ready and it was horrible. When we got in the room we noticed the sofa was stained and dirty and the sheets had holes in them. They don’t even give you a comforter, just 2 sheets to sleep with. I saw a few bugs run across the wall while I waited forever in the elevator. This building is filled with drug addicts(no shame just felt really unsafe) there was several children from age 8-12 just roaming the halls and doing whatever which is even more unsafe to have children running around with as many crackheads as I seen. The whole thing was just sad and I would never go back.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brian,I'm truly sorry to hear about your experience. What you described is completely unacceptable and not representative of our standards. It's concerning to know that you encountered cleanliness issues and felt unsafe during your stay. Your feedback is vital, and I assure you it will be addressed with the utmost seriousness to improve our environment. Thank you for sharing your experience, and I sincerely apologize for the distress this caused you. Our Team hopes you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Renee,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Terri,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The stay was great, but the television had no channels.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Christopher,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Hotel staff were very hospitable. The rooms were very clean and house keeping was exceptional with providing the necessities! The breakfast bar was also very accommodating!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Terri,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Terrible
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Zsamia,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Anthony,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
