Note fondée sur 394 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024 sur Expedia
It was ok
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Briauna, Thanks for your review, we really appreciate the support. Natalie #Team6
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Loud and AC was substandard.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Carey, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Kaur J. #team6
par un voyageur de Lithonia
Publié le 31 août 2024 sur Expedia
People was arguing, It was trash all around the facility, The stove did not work, The refrigerator would not close, The sheets was dirty... The staff was pretty friendly.I did love that part... I did not see any bugs, It's a good place to stay if you are not scared to be in the hood, It wasn't too bad.I just wish they would improve on the cleaning and the.
Utilities.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Willie, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding.Kaur J. #team6
par un voyageur
Publié le 31 août 2024 sur Expedia
The property is being remodeled and the none smoking rooms smelled of cigarettes,
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Gwendolyn, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Kaur J. #team6
par un voyageur
Publié le 24 août 2024 sur Expedia
Honestly, I was just looking for a cheaper place to stay the night as I explored what Atlanta has to offer. However, I was terribly disappointed in this hotel. Firstly, when I was in my room someone opened the door but thankfully couldn’t get in because I had all the locks on. When I went to see who it was, the worker just came into my room to install the smoke detector, I was in such shock that I just stood there in my pijamas. The man then informed me that the person staying next to me was very abusive and to be careful. Immediately I felt unsafe and wanted to leave, however, the staff informed me I would not receive a refund if I left and that they could switch me rooms. I ended up switching rooms because I did not want to lose the money but felt very unsafe and uncomfortable throughout my entire stay. The room smells horrible, as cigarettes and roaches are living in there.
Commentaires de Gestion de l’hôtel
28 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Veronica, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
par un voyageur
Building on fire
Publié le 12 août 2024 sur HotelsThe building caught on fire and we were without power the entire night I had to beg to be let in my room after the incident to retrieve my belongings. They attempting to move me to a room right beside the burnt building I couldn’t breathe in the room so I left a day early from my check out
Commentaires de Gestion de l’hôtel
20 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Delaney, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding. Natalie#team6
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Publié le 2 août 2024 sur Hotels
par un voyageur de Atlanta
Publié le 31 juill. 2024 sur Expedia
par un voyageur
Publié le 24 juill. 2024 sur Hotels
