Note fondée sur 203 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 avr. 2022 sur Expedia
Tranquillité very nice
Commentaires de Gestion de l’hôtel
13 avr. 2022 par Manager, Gestion de l’hôtel
Thanks for staying with us Mariana. Glad you had a great stay. Come back and visit soon!
par un voyageur
Publié le 12 juin 2023 sur Expedia
I was very disappointed.. I didn’t know we was staying in a house with 2 other families and I didn’t even stay my whole stay that I paid for and I really need to get a refund but y’all denied access to that so I don’t think I will be using Expedia again.. I am very disappointed over all..
Commentaires de Gestion de l’hôtel
12 juin 2023 par Manager, Gestion de l’hôtel
Sorry to hear you misread the property description. It is stated that you are getting a private room a d private bathroom but share the house. We have standalone apartments as well, but they do cost more money. The room you had is large and spacious with king bed and 65" tv. Cleaned well and you have run of the house and patio. Well worth the money. It's a shame your review didn't reflect how nice the suite was but rather your misunderstanding.
par un voyageur
Publié le 11 juin 2023 sur Expedia
Excellent facilities!
Commentaires de Gestion de l’hôtel
16 juin 2023 par Manager, Gestion de l’hôtel
Thanks for staying and choosing us!
par un voyageur
Publié le 1 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 juin 2023 par Manager, Gestion de l’hôtel
Thanks very much for staying with us!
par un voyageur
Publié le 29 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 juin 2023 par Manager, Gestion de l’hôtel
Thank you so much for staying! Come back anytime!
par un voyageur
Not Service Animal Friendly
Publié le 22 mai 2023 sur HotelsWe were asked to leave after our first night because we brought a service animal with our party. The listing stated it was service animal friendly and that dogs were welcome, so I assumed it was safe, but was asked to leave the morning after check in.
Commentaires de Gestion de l’hôtel
22 mai 2023 par Manager, Gestion de l’hôtel
They didn't have papers for their dog. Because there is so much fraud when it comes to sneaking pets in, we require full and valid papers presented before checkin...or you cannot bring dogs in. Also, we have one suite designated as pet friendly and they booked another one.The said they understood completely as they are Airbnb hosts as well....but decided to leave a negative review anyways.
par un voyageur
Publié le 22 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 mai 2023 par Manager, Gestion de l’hôtel
Guest brought multiple pets into house and was asked that she remove them or she would have to leaveShe neglected to declare them at checkin nor showed any papers for them.They left without further problem but decided to get their revenge by leaving an unjustified bad review.
par un voyageur
Publié le 7 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 mai 2023 par Manager, Gestion de l’hôtel
Thanks for staying!
par un voyageur
Publié le 7 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 mai 2023 par Manager, Gestion de l’hôtel
Let us know on the future how we can earn your 5 star review. Not saying anything during or after your stay doesn't help us to address any issues
par un voyageur
Total disappointment! :(
Publié le 1 mai 2023 sur HotelsWell I wish this property had looked as good as the pictures. We had suite 1 with the 1/2 bath and there were some black hairs in the sink. The blanket on the bed smelled kind of mildewy. The outside patio did not look like the picture online at all. The couch looked like it had been out there 30 years and was quite dirty. Also the location of the house is in an area we didn't feel 100% safe in. My 17 year old daughter and I went to a concert in downtown atlanta and I had trouble locating the key in my purse when we got back at 1:30 am.. after terrible traffic. It had been a very long day. The "office" closes at 11 (there is nowhere that you actually check in which is fine) but I called twice to leave an emergency message because we could not get into our room. The property Mgr is across the street. I also rang the bell there. Noone answered the door..or returned my calls. My daughter was getting scared and upset. I saw that both hallway closet doors were open (that have code locks on them and I assume stay shut for workers). I saw keys to all the rooms in there so was able to let us in our room. So really anyone could have gotten into our room when those storage closets were open! Found my key later in the car. People in the room beside us were smoking marijuana & it was coming through strong into our 1/2 bath (even though this is strongly prohibited by the signs everywhere) and you can hear other peoples' tvs etc.
wish i'd had time to find somewhere else to stay!
Commentaires de Gestion de l’hôtel
1 mai 2023 par Manager, Gestion de l’hôtel
I'm sorry you didn't feel you had a good stay. We advertise very clearly that while we don't restrict you from checking in any time, we do not provide support 24 hours per day but rather 8AM to 11PM as we are a guesthouse and not a hotel with 24 hour front desk.. Its what you agreed to on your reservation. If you want to have 24 hour checkin support, then a hotel is the best option for you at a much higher price for that service. I can understand how you're tired and impatient at 130AM...the photos are exactly correct....but we will take the rest of your suggestions to heart. Thanks for staying
