Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Hôtel très confortable très pratique pour prendre le métro. Personnel très accueillant
Commentaires de Gestion de l’hôtel
17 oct. 2023 par GM, Gestion de l’hôtel
Dear Laure,We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Sincerely,Neil RuditskyGeneral Manager
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Property was very clean
Commentaires de Gestion de l’hôtel
11 oct. 2024 par GM, Gestion de l’hôtel
Dear Terrance Travarus, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Joe Jones, GM
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Hallway smell of weed. Bathroom shower curtain smell terrible. This is not the Marriott standard that I have come to know. The location is just across from Lennox Mall, and the MARTA, which made it convenient.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par GM, Gestion de l’hôtel
Dear Frederick, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time spent sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Joe Jones, GM
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GM, Gestion de l’hôtel
Dear Sonja, Our goal is to surpass the expectations of our guests, so I apologize that we fell short during your recent visit. Thank you for taking the time to leave your feedback, and we hope to have the chance to make your next experience with us a more enjoyable one. Sincerely, Joe Jones, GM
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GM , Gestion de l’hôtel
Dear Rhiannon, We strive to exceed your expectations, so I'm genuinely sorry to hear that your stay wasn't enjoyable. Your feedback is highly appreciated, and we are committed to enhancing your experience next time. Thank you for choosing our establishment. Sincerely, Joe Jones, GM
par un voyageur
Publié le 8 oct. 2024 sur Expedia
They have extra fees parking isn’t free , my room was just didn’t feel clean bathtub having trouble with water going down ..
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GM, Gestion de l’hôtel
Dear Ells, I deeply regret to hear that your stay wasn't as enjoyable as we hoped. We apologize for your frustration with our parking fee and for our cleanliness oversights. Your feedback is truly valuable, and we are committed to exceeding your expectations in the future. Thank you for choosing to stay with us. Sincerely, Joe Jones, GM
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Dear Barry, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Joe Jones, GM
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Overall Great Stay.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM , Gestion de l’hôtel
Dear Arthur, We are thrilled that we provided you with a great stay overall. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Joe Jones, GM
par un voyageur
Publié le 6 oct. 2024 sur Expedia
No breakfast no coffee
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM , Gestion de l’hôtel
Dear FaJar rahim, Thank you very much for your support and for sharing your review with us. We appreciate all feedback as it helps us to identify our strengths and weaknesses. I'm sorry to hear that our breakfast and coffee offerings didn't meet your expectations and had a negative impact on your experience. We would like to apologize for any inconvenience caused and hope to have the opportunity to serve you better in the future. Sincerely, Joe Jones, GM
par un voyageur
Publié le 5 oct. 2024 sur Expedia
I don't like the additional deposit when you check in and they don't accept cash.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par GM, Gestion de l’hôtel
Dear Jada, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Best, Joe Jones, GM
