Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear KYUNGSEUNG,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 29 août 2024 sur Hotels
Our stay was good. The check was fine. The gentlemen that assisted me was pleasant. The 3rd floor, where we stayed was very smoky. There was a lot of noise in the hall near my door after 10 pm and then it stopped.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Aishah,Thank you for sharing your feedback. We're glad to hear that you found our staff pleasant and that your check-in experience went smoothly. We apologize for the smoky environment on the third floor and the noise disturbance after 10 pm. We understand how important a peaceful stay is, and we'll address these concerns with our team to improve our guest experience. We hope to have the opportunity to welcome you back for a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Excelt
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear JAVIER,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thanks for your great feedback. It is delightful to see 10-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Temeka,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
Always clean and very nice staff
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Latoya,Thank you for your wonderful feedback! We’re thrilled to hear that you consistently find our property clean and our staff very nice. Your satisfaction is important to us, and we’re glad we’ve met your expectations. We look forward to welcoming you back and continuing to provide excellent service!Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Hotel smelled of stale moldy Indian food. Rooms were musky. Bathrooms were small and water pressure was nearly none in shower and toilets did not flush appropriately. Had to put cash deposit down before getting room which was not stipulated online. Staff was rude. Overall horrible experience.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear andrea,We're sorry to hear about your experience. Your feedback is invaluable, and we apologize for the issues you encountered. We're addressing the cleanliness, water pressure, and staff behavior. The cash deposit policy should have been communicated clearly; we'll ensure it's updated online. We strive to improve and hope you'll consider giving us another chance in the future. Sincerely, Hotel Manager
par un voyageur de Palm Harbor
Publié le 2 août 2024 sur Expedia
Did not receive the double queen we paid for . Had to sleep on a sofa sleeper.. so uncomfortable.. dirty floors.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelly,We apologize for the inconvenience you experienced with the room assignment and the condition of the floors. It’s unacceptable that you did not receive the double queen room you paid for and had to sleep on an uncomfortable sofa sleeper. Your feedback is crucial, and we will address these issues with our team to prevent them from happening in the future. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
The floor in the room was dirty. The room was inexpensive. Overall, not up to my standards. Next time, I will spend extra for better quality.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,"Thank you for sharing your feedback. We apologize for the cleanliness issue you experienced. We're sorry we didn’t meet your expectations this time, but we hope to provide a better stay in the future."Sincerely, Hotel Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The bathroom had mold in ti but they painted over it. The faucet in the rub was running so low that we couldn't take a shower. Stains were on the sheets and comforter.We were very uncomfortable there. Never ever staying there again.
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Starletta,We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of mold, low water pressure, and stained linens are far below our standards. We regret the discomfort and inconvenience this caused you. Your feedback is crucial, and we will address these issues with our team immediately to ensure they are resolved. We apologize for not meeting your expectations. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
