Note fondée sur 294 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Julie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Galloway and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2022 par f, Gestion de l’hôtel
thank you
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Ana, We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn & Suites Galloway. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Very homey atmosphere. Have felt very comfortable & safe. The staff are very kind & helpful.
par un voyageur
Best place to stay in south jersey
Publié le 16 sept. 2024 sur HotelsLeslie, nick and naron was so helpful and polite that in the future when I visit Atlantic City nj i will be staying at the red roof
Very clean rooms and the property was clean and beautiful pet friendly
I truly enjoyed my stay and my wife who is a cancer patient also felt comfortable because of how clean the property and Room was
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Merrick, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Galloway. It’s heartwarming to see that our amazing staffs left an lastly impression during your visit by being very helpful and polite, In additions to the cleanliness of the rooms and Its pet friendliness, prompting your 10/10 score. Our Red Roof team main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. We value your good comments and look forward to having you visit us again soon for another fantastic stay!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Galloway and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
I wasn't expecting anything extravagant for a Red Roof Inn. There were issues we reported to management about our door. We stayed on the 1st floor, and we had to yank extremely hard to close the door, and then body-slam the door to open it. Breakfast was served after the timeframe, and before Check-out so I unfortunatetly didn't get a chance to enjoy much of the amenities of it.
Commentaires de Gestion de l’hôtel
27 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Brianna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES GALLOWAY. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding breakfast, the door and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Tyron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES GALLOWAY and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Hotels
Overnight stay me, and my husband had stepped out to get a bite to eat. And when returning our key did not work we went downstairs multiple times to have them fix the issue and every time we would return back to our room the key was not working. The man working in the front desk did not seem to know how to work the key machine and he had a call someone else to help him when that person came. He said that the key worked and I would be able to get to my room, of course after the fifth attempt to try to get in it did not work. I had to go back down and the manager had to come up with a machine to open up our door in order for us to get in our room, No one apologized for this inconvenience nor offered me any kind of refunds for this inconvenience. I was locked out of my room for over 45 minutes. this hotel is completely rundown needs major work and renovations. The room itself was clean and the beds are comfortable, but it seems like a hotel where people live in not just stay in would not recommend and I feel like I overpaid for the stay would love a refund .
Commentaires de Gestion de l’hôtel
22 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Marisa, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Galloway. I am glad to read that you were pleased with the cleanliness of the room and its comfort. However, you mentioned that you had to fix your keys multiple times as it stopped working, the upkeep of the hotel was not to your liking and the other listed concerns. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Worst place ever!!!!
Publié le 10 août 2024 sur HotelsBooked room online, 7/19-21/2024. Waited in lobby for 1/2 hour until someone appeared to help us. They asked for $100.00 cash for incidentals and just had me sign my name on a blank paper. We did get the cash back when we checked out on the 21st. Our room was on 3rd floor, NO WiFi up there. Our room keys also did not work, so each time we left, we’d have to get someone to unlock the door when we got back, EVERY time. This hotel is filled with people of all ages living there full time, and they all worked some way there. Pool was closed! No ice machines, no vending machines. This place was pretty sketchy. When checking out I asked for a receipt and they told me there was NO receipt for me. I will never stay at one of these again, nor will I recommend this place. Animals were allowed, have no issues there, but the room next door had a dog that literally barked from @ 8:30pm til a little after midnight!!!!!!
Commentaires de Gestion de l’hôtel
12 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Anne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Galloway. I was disheartened to see your stay resulted in a 2/10 score. Please accept our apologies. Though you did not have a problem with our pet's policy, you indicated that you were disappointed with the noise disturbance, the issue with your room key and other concerns which hindered you stay. I will certainly bring this to the property’s attention in an effort to address your concern.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best.Sincerely,SaneshaRed Roof Management RediResponse Specialist
