Ratings based on 11,427 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 29, 2024
Comment from Hotel Management
Nov. 30, 2024 by AC Guest Services, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you and enjoy the holidays!
by A traveller from North Brunswick
Posted Nov. 29, 2024
I booked chelsea tower room and they put me on west tower rooms.
Comment from Hotel Management
Nov. 29, 2024 by Jasmine, Hotel Management
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.
by A traveller from AKRON
Posted Nov. 29, 2024
They did not have my Travelocity reservation. Not happy. Had to pay AGAIN!!!
I’ll be calling!
Comment from Hotel Management
Nov. 29, 2024 by Jasmine, Hotel Management
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.
by A traveller
Posted Nov. 9, 2024
It wasnt cheap and very out dated and dirty and smelly. Smelled like poo and onions. Room next to ours people screaming at each other. Would have to really think about foming back
Comment from Hotel Management
Nov. 9, 2024 by Jasmine, Hotel Management
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.
by A traveller from Abington
Posted Oct. 31, 2024
Excellent Hotel. Very easy self kiosk check in. Very clean rooms! Lots of Restaurants and Shopping outlets close by. Easy access to boardwalk.
Comment from Hotel Management
Nov. 1, 2024 by Jasmine, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A traveller from Abington
Posted Oct. 21, 2024
Check In/out Kiosks were super Easy to use! Saves you a Long walk down to the actual check in lobby! Loved the variety of restaurants and shopping inside the hotel. Close to outdoor shopping as well. Easy access to Boardwalk.
Room was spacious and very clean. Loved the view facing East, view of the ocean. Definitely will return.
Comment from Hotel Management
Oct. 22, 2024 by Jasmine, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A traveller
Posted Oct. 14, 2024
Beautiful room... comfortable stat
Comment from Hotel Management
Oct. 16, 2024 by customer relations, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A traveller
Posted Oct. 14, 2024
Fried to cancel reservation due to serious family issue and I wasn’t allowed to, never will go to Trop again
Comment from Hotel Management
Oct. 14, 2024 by Jasmine, Hotel Management
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.
by A traveller
Posted Oct. 13, 2024
Very unsafe, terrible rooms , dirty sheets they had holes as they had cigarettes burn
Comment from Hotel Management
Oct. 14, 2024 by Jasmine, Hotel Management
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.
by A traveller
Posted Oct. 8, 2024
Even in the section of the hotel, that’s non-smoking it’s not enforced because you smell strong cigarette smoke and the Havana tower which is supposed to be non-smoking and there is no noise enforcement as far as the rooms go people are up all night and do not allow you to sleep. You can hear the next room over.
Comment from Hotel Management
Oct. 9, 2024 by customer relations, Hotel Management
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.
