Note fondée sur 288 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,3 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2022 sur Expedia
Les employés sont rudes et manque de professionnalisme
par Francine de Montréal, Québec, Canada
Publié le 27 juill. 2015 sur Hotels
Hôtel ok pour une nuit de passage. Couchés tard, levés tôt. Rien à signaler de particulier.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
While moving across the country, my family (husband and 2 toddlers) and I stayed here 1 night. I made the reservations in a hurry without reading the reviews. Big mistake. First of all, the hotel was supposed to be "pet friendly," but only accepted dogs. I was traveling with 2 cats which I had to leave in the car. The only reason I choose this place was because I thought I could bring my cats inside. Once we got there, we quickly realized why there were only 4 cars in the parking lot. It was a secluded location next to a wooded area and looked like it was closed. When we checked in, the staff showed us which doors to use to use that were closest to our rooms, but they weren't close at all. When we got into the building, the hallway smelled like mold and mildew. The key card wouldn't open the door right away. It took a few minutes of playing with the door to open it. Once we entered the rooms, we realized the AC wasn't working right. My husband has bad allergies and needs working AC. We swapped rooms with my brother-in-law and the AC worked very well. But the whole room and sheets smelled like mildew. The lighting was horrible. The windows were covered in insect webs and debris. If it wasn't 10pm at night and I wasn't traveling with cranky toddlers, I would've left immediately. This place was horrible. Never have any desire to return.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par DC Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par DC Hotel Management, Gestion de l’hôtel
Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to exceed your expectations.
par un voyageur
Keep driving
Publié le 25 août 2024 sur HotelsPlace was scratchy as hell. Room smelled musty, bed cover had stains. Sheets were clean though.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par DC Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We apologize your experience was anything less than completely satisfying. Your experiece is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.
par un voyageur
Publié le 22 août 2024 sur Expedia
The property looks like it is not open anymore. I understand why there was almost no one staying there. No staff around to check out in the morning.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par DC Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to exceed your expectations.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par DC Hotel Management, Gestion de l’hôtel
Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.
par un voyageur de Crystal
Publié le 8 août 2024 sur Expedia
Check in was over 20 minutes, when we arrived to the room there was an overwhelming stench of urine, we stayed 3 minutes and had to leave the room to cancel.
Check out unnecessarily long, they spoke about it in another language in front of us. They promised the refund would be issued. Here we are 9 days later, and they did not issue a refund.
When I called them today, the man stated that he is new, it was not him the other day.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par DC Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to exceed your expectations.
par un voyageur
Go elsewhere
Publié le 7 août 2024 sur HotelsArrived at 10:30pm and no one was at the front desk. Had to ring the bell, call the phone number, and wait ten minutes before anyone arrived to check us in. Room was old and smelled of mildew.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par DC Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to exceed your expectations.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par DC Hotel Management, Gestion de l’hôtel
Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to exceed your expectations.
