Note fondée sur 260 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for the excellent rating, Timothy!Our goal is to go above and beyond to ensure our guests have a memorable experience at avid hotel Auburn - University Area, an IHG Hotel! We look forward to hosting you again soon.
par un voyageur
Happy Stay
Publié le 17 août 2024 sur HotelsIt was perfect for a stay at Auburn while visiting my son... Friendly staff, 24hour coffee/water and a good breakfast.
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
James, We’re delighted you loved your experience at avid hotel Auburn - University Area, an IHG Hotel. It's wonderful to know our team members made your visit enjoyable, and that you appreciated the 24-hour coffee, water, and breakfast. We're looking forward to welcoming you back on your next visit to Auburn!
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
RADANA, thank you for choosing to stay with us at avid hotel Auburn - University Area, an IHG Hotel. It’s wonderful to know you had a great experience. We look forward to welcoming you again soon!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Daryl, thank you for your high rating! We are thrilled you enjoyed your stay at avid hotel Auburn - University Area, an IHG Hotel. We're looking forward to welcoming you back.
par un voyageur
Worse Hotel Visit
Publié le 15 août 2024 sur HotelsWhen we arrived to the hotel, we told them we wanted to use a different card than the one we booked. They were fine with that. However, they charged the card that we used to book two days in a row for the price of the room and the new card for the total price of the room for two nights. Did the same to my daughter.
We got to our room, there was trash in there. Obviously not cleaned completely. We called to the front desk and were told there was nothing that could do. The next day we were out all day, came back to our room at around 7 pm…my room and my daughter’s room was never cleaned. Called down to the front desk and was basically told there was nothing they could do about it because everyone was gone. I asked to speak to a manager and the lady said he was gone for day. However, while going to my room on the third floor I saw him. I spoke to him about what happened and he was nice, but had no clue that any of this had happened. When we checked out, after my credit card company cut off my card because of the reoccurring charges, the manager did discount our room. We would have gone elsewhere after the first night but it was college move in day and all hotels in the area were booked.
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Yvonne, the team appreciates your feedback and is sorry to hear about the issues faced during your stay. It seems there was a misunderstanding with the payment process and an unfortunate oversight with the room condition and service. The team at the hotel assures you that they strive for quality in all interactions with guests and are committed to addressing any operational concerns to improve future experiences. It’s also worth noting the manager offered some assistance at the time of checking out. Thank you for staying with us. We look forward to having another opportunity to provide a more satisfactory stay next time.
par un voyageur de Homewood
Publié le 14 août 2024 sur Expedia
The first day they did not clean my room at all. I left the hotel @6:30 am and returned around 8:30 pm to find the room in the same condition I left it. Call front desk and complain.
The next day I came to the room and the bed wasn’t made because according to them, if there are “personal “ items they won’t make the bed or clean the areas with your “personal” items, basically they won’t clean anything because you put your things everywhere in the room.
I have been in IHG hotels all over the world and never have to deal with this nonsense!
Perfect excuse to do the bare minimum! Not a low cost hotel to have such a poor service.
Very disappointing.
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Service, Gestion de l’hôtel
Clara, it seems the housekeeping experience was not as expected during your stay. The team is committed to ensuring a pleasant visit for every guest. Your feedback will be taken into consideration to improve our services. The team here strives to provide excellent service, and any concerns are valuable for helping us achieve that goal.
par un voyageur
Publié le 13 août 2024 sur Expedia
The shower had hair everywhere in it and like it hadn't been cleaned other that everything was night
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Service, Gestion de l’hôtel
SHAMERA, thank you for your feedback. It's important for guests to find their rooms spotless, and hearing about a cleanliness concern is something we'll address with urgency. We're glad that everything else during your stay was enjoyable. If you visit the area again, we'd love to welcome you back to avid hotel Auburn - University Area, an IHG Hotel.
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service, Gestion de l’hôtel
Franklin, thank you for staying with us at avid hotel Auburn - University Area, an IHG Hotel. We look forward to welcoming you back in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
Always clean, friendly efficient staff…have stayed multiple times and it’s usually the first place I check for availability…
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Christopher, we're thrilled you enjoyed your stay at avid hotel Auburn - University Area, an IHG Hotel. Our team members are delighted to provide a clean and welcoming environment for you. We appreciate your loyalty and look forward to your next visit!
par un voyageur
Publié le 10 août 2024 sur Expedia
I was shocked how nice the hotel was for such an affordable price. Area around the property is not walkable at all and it takes a while to get to downtown Auburn.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Zachary, we're delighted you loved your experience at avid hotel Auburn - University Area, an IHG Hotel. It's wonderful to hear you found great value in your stay with us. While the area may require a short drive to downtown Auburn, we hope the accommodations made up for it. We're looking forward to welcoming you back.
