Note fondée sur 392 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2024 sur Expedia
I was surprised by the stay. It’s not the greatest, but not the worst by far. The room was clean, the air conditioner worked well. Even though we really were there to just sleep after the Blake Shelton concert, it was a nice stay.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Kevin,Thank you so much for the review! We hope you see you again for your future visits to this area!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Driveway was bad. Had a hard time finding the front office. Nothing clearly marked. Room was really nice. Plug for Jacuzzi tub didn't fit, but kitchen sink one did. Will recommend to family and friends.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Heather,Thank you for the feedback. We will use it to make improvements to the property. For anyone reading this review, the front office is in the front of the building with the blue awning. Thank you for recommending us to your family and friends. We greatly appreciate it!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Terrible Smoke and Chemical smells in room. Also dirty. We left and did not stay. We would appreciate a credit for another night somewhere else in the future!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Daniel,Thank you for the review. The room was cleaned before you entered. It did not smell like smoke. Also, you told the front desk clerk that you would have stayed but did not think your wife would like to stay, despite her never entering the room. You used the bathroom and it seems your plans changed and that is why you left and now want a refund on a prepaid no cancel reservation. This is not the way to go about it. You also conveniently forgot to mention that you left your wallet in the room, and the front desk clerk, who went to inspect the room after you left, found your wallet and called you right away so you can come back and retrieve it.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
property is 3 floors with no elevator which is inconvenient with luggage. multiple makes hanging out in parking lot at night dome drinking didn't feel safe.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Ronda, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with issues you mentioned. We would like to to point out that or front desk is staffed 24/7 and we have security cameras around the hotel. If there were any issues our staff handles them right away. We probably had a lot of guests staying here during your stay so the hotel was just very busy that night. If there was anything our staff could have done to improve your stay please let us know. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
par un voyageur
Good once we got there.
Publié le 25 août 2024 sur HotelsIt was a good value. We had difficulty finding it because Google maps took us to a corn field several miles north of the hotel.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Hello John,Thank you for the feedback. We strive to provide all our guest great service at a good price point. We're sorry to hear you had difficulty locating the hotel. We're located right off the exit on US-Highway 10. We hope to see you again in your future stays in the area!
par un voyageur
Publié le 24 août 2024 sur Expedia
The spa water was brown with flies floating in it. The halls smelled dank. The side door was not locked and we didn’t feel safe.
The staff was courteous and helpful.The bedding was clean.
Commentaires de Gestion de l’hôtel
25 août 2024 par General Manager, Gestion de l’hôtel
Hello James,Thank you for your feedback. Our spa is currently closed for repairs and don't advertise online. However, our pool is open and operational. We apologize about any issues you expereince. Our hotel is staffed 24/7 and we monitor our cameras 24/7 if that helps ease your safety concerns. Thank you for complimenting or staff and bedding it is appreciated. We will continue making improvements to the property and hope you stay with us again so you can enjoy a better experience.
par un voyageur
Worst stay ever
Publié le 19 août 2024 sur HotelsWe will not be using this hotel again, the check in was average to begin with and then we found 2 cockroaches in the bathroom. We do a lot of traveling and have never found cockroaches before.
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Hello Troy,Thank you for the feedback. We will use it to continuously make improvements to our property so that future guests can enjoy their stay.
par un voyageur
Publié le 18 août 2024 sur Expedia
Checked in and checked out within 5 mins.
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Hello Andrew,Thank you for the feedback. We will use it to continuously make improvements to our property so that future guests can enjoy their stay.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par General Manager, Gestion de l’hôtel
Hello April,Thank you for your feedback we will use it to make improvements and do our best to make you next stay with us even more enjoyable.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
i did not like the fact i had to make 2 trips to have my guest check in. not very accommodating to our circumstances. it made what was suppose to be a mini vacation fun and relaxing to one of the most stressful traveling situations i have ever been in. i will never use an econo lodge or expedia again, unless someone steps up and tries to make right the tome and money i lost.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par General Manager, Gestion de l’hôtel
Hello Betty,Thank you for your feedback, however you forgot to mention the fact that the reservation was under your name and you wanted someone else to check into the room. We spoke on the phone numerous times in the days leading up to the check-in day, and we explained to you that this was against hotel policy. Because you paid for the room, we require that you show up for the reservation and sign the guest registration.
