Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024
Comfortable stay
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Mike, Gestion de l’hôtel
Thank you for your 4/5 rating! We're glad to hear you had a comfortable stay. We appreciate your feedback and look forward to welcoming you back for an even better experience next time!
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Mike, Gestion de l’hôtel
Thank you for taking the time to give us a review. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Sleep Inn & Suites Auburn Campus Area I-85
par un voyageur
Publié le 24 juin 2024 sur Expedia
Great beds
Commentaires de Gestion de l’hôtel
25 juin 2024 par Mike, Gestion de l’hôtel
Thank you for your review! We're thrilled to hear that you enjoyed our beds and found them comfortable. Your comfort is our top priority, and we're glad we could provide you with a restful stay. We look forward to welcoming you back soon!
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Mike, Gestion de l’hôtel
Thank you so much for your perfect 10/10 review! We are delighted to hear that you had an exceptional stay with us. Your positive feedback means a lot to our team. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juin 2024 par Mike, Gestion de l’hôtel
Thank you so much for your fantastic 5/5 rating! We're thrilled to hear that you had such a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon for another great stay! Warm regards, Sleep Inn and Suites
par un voyageur
Publié le 19 juin 2024 sur Expedia
The place smelled like Indian curry. I got sick and couldn’t hold anything down. Not a pleasant smell at all. It’s different if you know you’re going to be in that but for it to be smelling all over the hallway was a bit much. Not happy at all
Commentaires de Gestion de l’hôtel
20 juin 2024 par Mike, Gestion de l’hôtel
Dear Jamico, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant odor you experienced during your stay. We understand how important a fresh and neutral environment is for our guests' comfort. We will address this issue immediately to ensure that such an experience is not repeated. Your feedback is valuable in helping us improve our services and guest satisfaction. We hope you give us another chance to provide you with a better experience in the future. Warm regards, Sleep Inn and Suites
par un voyageur
Publié le 19 juin 2024 sur Expedia
This place was super clean beds were comfortable it was very quiet anð one of the best places i have stayed in a very long time
Commentaires de Gestion de l’hôtel
19 juin 2024 par Mike, Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled to hear that you found our hotel super clean, comfortable, and quiet. It's fantastic to know that we provided one of the best stays you've had in a long time. We look forward to welcoming you back soon!
par un voyageur de Mobile
Publié le 17 juin 2024 sur Expedia
Roaches were everywhere. I found 4 in the bathroom and while heating up my food, so many came out from under the television. However, the staff were extremely helpful and friendly.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Mike, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are deeply sorry for the unacceptable condition of your room during your stay. Please know that this is not a common occurrence at our hotel, and we were equally surprised and concerned when you showed us the video. We have immediately blocked the room and will conduct a thorough treatment to ensure this issue is resolved before it is reopened. Our team is investigating how this could have happened, as it is entirely out of the norm for our property. We sincerely apologize for the inconvenience and discomfort you experienced. We truly value your feedback and hope you will consider giving us another opportunity to provide you with the high-quality stay you deserve. Please contact us directly for your next visit so we can ensure a much-improved experience. Thank you once again for your understanding and patience.
par un voyageur
Publié le 13 juin 2024 sur Expedia
They staff was not friendly. Water was on the floor in the bathroom, and everytime you flush the toilet water would go on the floor.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Mike, Gestion de l’hôtel
Our deepest apologies for the toilet issue issues you had, and I will make sure we resolve both of those shortcoming quickly. It was a pleasure to serve you, and I hope you will come back soon for a much better experience. Thank you for staying with us!
par un voyageur
Overall Good Stay
Publié le 12 juin 2024 sur HotelsOverall it was a good stay. I felt our room was clean, but the bathroom was a little to be desired. It had peeling paint and cracks in the ceiling. The breakfast was ok, but I was really hoping for a true hot breakfast. We could make waffles, but the biscuits were cold biscuits and had to be heated in the microwave. The customer service was great!
Commentaires de Gestion de l’hôtel
13 juin 2024 par Mike, Gestion de l’hôtel
Our deepest apologies for the issues you had, and I will make sure we resolve both of those shortcoming quickly. It was a pleasure to serve you, and I hope you will come back soon for a much better experience. Thank you for staying with us!
