Note fondée sur 339 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Stinky pillows
Publié le 19 août 2024 sur HotelsI always stay at this hotel when I’m traveling. Staff is great and accommodations are wonderful.
The only problem I had this time was the pillows stunk.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par SpringHill Suites by Marriott Auburn Team , Gestion de l’hôtel
Thank you for your continued loyalty and for taking the time to share your feedback. We are thrilled to hear that you consistently enjoy our staff and accommodations. However, we are sorry to learn about the issue you experienced with the pillows during your recent stay.Please know that your comfort is our top priority, and we will address this matter promptly to ensure it does not happen again. We appreciate your understanding and hope to provide you with an even better experience on your next visit.Thank you once again for your valuable feedback.
par un voyageur de Carlsbad
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Springhill Suites Auburn Team , Gestion de l’hôtel
Dear Kristin, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay with us a 5/5. We hope to welcome you back the next time you are in the area.
par un voyageur de Roseville
Publié le 5 août 2024 sur Expedia
Clean, nice and quiet.
Commentaires de Gestion de l’hôtel
14 août 2024 par Springhill Suites Auburn Team, Gestion de l’hôtel
Dear Blanca, on behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay with us a 5/5. We hope to welcome you back the next time you are in the area.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Springhill Suites Auburn Team. , Gestion de l’hôtel
Dear Anonymous, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay with us a 10/10. We hope to welcome you back the next time you are in the area.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Springhill Suites Auburn Team , Gestion de l’hôtel
Dear Kandice, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay with us a 10/10. We hope to welcome you back the next time you are in the area.
par un voyageur
New and Didorderly
Publié le 26 juill. 2024 sur HotelsThe hotel is new and clean, which is very important. The beds are comfortable. Checking in was annoying because we were given our room keys and were changing for a wedding when 2 people from the front knocked on my door and said they forgot to charge the credit card and needed to do right now. Then their handheld device wasn’t working and I had to follow them to a little room, all in the middle of trying to get on to a wedding. The breakfast scene was a disaster. No available tables and when a group did leave, no one to clean tables. No replenishing of flatware or glassware, and a ridiculous queue to get food because the space is too confined to enable self service breakfast. Lastly, while we were not there for the pool, the pool was remarkably small, which you might v expect in a big city, but not in Auburn.
Commentaires de Gestion de l’hôtel
7 août 2024 par SpringHill Suites by Marriott Auburn Team, Gestion de l’hôtel
Dear Shannon,Thank you for your detailed feedback. We are pleased to hear that you found our hotel new, clean, and the beds comfortable. However, we deeply regret the inconvenience you experienced during check-in and the issues with our breakfast service. Your experience does not reflect the high standards we strive to maintain.We apologize for the disruption caused by the credit card charge and the malfunctioning device. We will address this with our front desk team to prevent such occurrences in the future. Additionally, we are reviewing our breakfast service to ensure tables are promptly cleaned and items are replenished.Your comments about the pool size are noted, and we appreciate your understanding. We hope to provide a more seamless experience on your next visit.Warm regards,
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The couch was covered in semen stains! The bathroom's shower had mold. The coffee maker is not a kuerig.
Commentaires de Gestion de l’hôtel
7 août 2024 par SpringHill Suites by Marriott Auburn Team , Gestion de l’hôtel
Dear Sterling Brittany,We are extremely concerned to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the unacceptable condition of the couch, the presence of mold in the shower, and the disappointment with the coffee maker. This is certainly not the standard of cleanliness and comfort we aim to provide at Marriott.We take such feedback very seriously and have immediately addressed these concerns with our housekeeping and maintenance teams to ensure that our rooms meet the meticulous standards our guests expect and deserve. Additionally, we are reviewing our room amenities to ensure they align with our guests’ preferences.Your comfort and satisfaction are of utmost importance to us, and we would like to assure you that we are taking all necessary steps to prevent such issues from occurring in the future. We hope to have the opportunity to restore your confidence in our commitment to guest satisfaction.Warm regards,
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Springhill Suites Auburn Team , Gestion de l’hôtel
Dear Dane, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your stay with us a 4/5. We hope to welcome you back the next time you are in the area.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
The hotel had a nice view!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Springhill Suites Auburn Team, Gestion de l’hôtel
Dear Ruby, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay with us a 5/5. I am delighted to hear that you enjoyed the view from our property. We hope to welcome you back the next time you are in the area.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par SpringHill Suites Auburn, Gestion de l’hôtel
Thank you for your rating
