Ratings based on 561 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 18, 2024 on Expedia
It was fine for the price. Seems like the room could stand an upgrade. Fitness center definitely needs an update.
Comment from Hotel Management
Aug. 19, 2024 by General Manager, Hotel Management
Dear Jason, We appreciate your rating and hope that you had an overall pleasant stay with us. We have also noted your disappointment with our accommodations and fitness center. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing them to our attention. We will share your remarks with our team for future modernization plans. We hope to have the opportunity to welcome you back in the future whenever you are in the city.James ThomasGeneral Manager
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by General Manager, Hotel Management
Dear Rebel, Thank you for being our guest. We are pleased you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.James ThomasGeneral Manager
by A traveller
Posted Aug. 16, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by General Manager, Hotel Management
Dear Tawan, It is wonderful to know you enjoyed everything about your time at TownePlace Suites Auburn University Area and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We truly appreciate your kind comments, and we hope you will be able to stay with us again soon.James ThomasGeneral Manager
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by General Manager, Hotel Management
Dear Ann, We appreciate you taking the time to leave your generous rating regarding your recent visit to HOTEL. It is a pleasure to know you enjoyed all that we have to offer. Thank you for your patronage, and we hope that we will have a chance to host you again in the future. James Thomas,General Manager
by A traveller
Posted Aug. 13, 2024 on Expedia
We also liked the tall ceilings and kitchenette
Comment from Hotel Management
Aug. 15, 2024 by General Manager, Hotel Management
Dear Christina, Thank you for taking the time to review your stay at TownePlace Suites Auburn University Area. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the accommodations and the kitchen. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.James ThomasGeneral Manager
by A traveller
Posted Aug. 7, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by General Manager, Hotel Management
Dear Julie, We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Auburn University Area. Thank you for being our guest and for the outstanding rating. We look forward to your return and wish you all the best with your future travels.James Thomas,General Manager
by A traveller
Nice hotel but not for the price we paid.
Posted Aug. 5, 2024 on HotelsWell! Got into the room and had a bug on the bed we killed the bug which left a mark on the bed. They replaced the comforter then I woke up the next morning and was bitten by something in my sleep. Left a huge Red welp on the back of my leg the size of quarter. There was no coffee in the room and the dishwasher had dirty dishes in it. People at the front desk were nice and very helpful.
Comment from Hotel Management
Aug. 9, 2024 by General Manager, Hotel Management
Dear Todd, We hope you are doing well now. We are sorry about the issues in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We are also sorry for the oversights of our housekeeping staff and have shared your comments with them to ensure such lapse in service is not repeated. Thank you for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.James Thomas,General Manager
by A traveller
Posted Aug. 2, 2024 on Expedia
Convenient to where I needed to be. Fairly new and easy access.
Comment from Hotel Management
Aug. 4, 2024 by General Manager, Hotel Management
Dear Angela, Thank you for your gracious review of TownePlace Suites Auburn University Area. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the area.James Thomas,General Manager.
by A traveller
Posted Jul. 31, 2024 on Hotels
Comment from Hotel Management
Aug. 1, 2024 by General Manager, Hotel Management
Dear Guest, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.James Thomas,General Manager
by A traveller
Posted Jul. 30, 2024 on Expedia
Nice, quiet, friendly staff, close to Auburn.
Comment from Hotel Management
Jul. 30, 2024 by General Manager, Hotel Management
Dear Shelley, We are delighted to hear that you found our proximity to Auburn to your liking. It is also wonderful to learn that you enjoyed our courteous service. We appreciate your kind words and look forward to welcoming you back to TownePlace Suites Auburn University Area again soon.James Thomas,General Manager
