2/10 Terrible
logan
Business traveller
7 Oct 2024
I sent an email on Monday 30 Sept advising that I erroneously booked accommodation at Grand Millennium Auckland for 6 Oct (default date on booking form) advising that I actually wanted to book 2 nights accomm at Grand Millenium Auckland on 30 & 31 Oct 2024. I was subsequently billed for that, along with a re-booking fee, so I drew the conclusion that this had all been sorted. I then contacted the hotel directly to confirm, and they said, because the booking was made through Expedia, I would have to notify you. I then tried to advise Expedia and only got the AI chatbot, where I advised of the error and asked for confirmation of the change being processed. Not reply, so I assumed all went through. The next thing I receive from Expedia is this 'check-in survey'. Soi please fix ASAP, so my accomm is fixed and I'm not double-charged.
logan
Stayed 1 night in Oct 2024