Note fondée sur 958 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mai 2024 sur Hotels
Nous avons séjourné 1 nuit dans une chambre supérieur et avons beaucoup aimé. La salle de sport est grande, la chambre très spacieuse et confortable, le petit déjeuner très bon et l’accès à l’aéroport super pratique et rapide.
par un voyageur
Publié le 30 mars 2024 sur Expedia
Very practical location very close to the airport. Personnel very professionnal and pleasant to deal with.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Tout est super bien sauf pour la construction aux alentours qui rend l’accès à l’hôtel difficile
par un voyageur
Publié le 28 mars 2023 sur Expedia
Service très long au restaurant
par un voyageur
Publié le 26 mars 2023 sur Hotels
par un voyageur
Publié le 28 févr. 2023 sur Expedia
en transit une nuit, hôtel juste en face de l'aéroport, chambre très propre
par un voyageur
Publié le 30 juill. 2022 sur Hotels
Très convenable et pratique pour une nuit de transit
Commentaires de Gestion de l’hôtel
9 août 2022 par FOM, Gestion de l’hôtel
Kia ora Robert,
Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
It is great to learn of your appreciation for the location of Our Place!
We look forward to welcoming you again soon.
Naku Noa | Kind Regards
Cameron Burroughs
Front Office Manager
Novotel Auckland Airport
par un voyageur
Publié le 29 août 2024 sur Hotels
Excellent place to stay for a night before an early flight. Stylish, spacious, spotless. Dinner in the restaurant was fantastic and we were thrilled with the view from our room over the airport, planes and sea. Very quiet at night and so convenient - walk across the street and you're in the airport terminal. We thought it well worth the money and absolutely would stay again.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sago Feagaiga - Guest Relations Manager, Gestion de l’hôtel
Kia Ora - Good morning Nicole,Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words of encouragement.It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality.I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future.Kind regards,Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
par un voyageur
Hmmm, not as good as expected
Publié le 29 août 2024 sur HotelsWaited a long time to check in. Admittedly a flight had been cancelled to somewhere and they were all being helped but having checked in online there was no special check in so we had to wait 30 minutes or so.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sago Feagaiga - Guest Relations Manager, Gestion de l’hôtel
Dear Kevin,Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the issues concerned with our Front Office staff to prevent future occurrence.It is our hope that you will allow us the opportunity to serve you better in future.Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
par un voyageur
Publié le 28 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sago Feagaiga - Guest Relations Manager, Gestion de l’hôtel
Dear Blair,Thank you for rating your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport
